From long customer service queues to high call center sales, businesses struggle to meet the rising customer expectations. Voice Automation has been committed to modifying for decades, but now it is a technology ready to be delivered on a large scale. Berlin-based startup Synthflow AI has made a big bet at the moment, securing $20 million in Series A funding to lead the next generation of enterprise voice AI.
The round was led by Accel and was attended by existing supporters Atlantic Labs and Singular. This follows the 2024 seed round, bringing total funding to $30 million. Synthflow will further develop an AI Voice Agent platform designed to use capital to expand globally, open US offices and automate phone calls with minimal friction.
Synthflow AI has created a no-code platform that allows businesses to easily deploy natural-sound AI voice agents. These virtual agents automate tasks such as booking scheduling, customer support, and lead qualification without the need for special teams or deep AI knowledge. With already more than 1,000 customers, Synthflow is rapidly becoming a major solution for BPO companies and contact centers looking for scalable automation.
“Companies and their customers are becoming more and more comfortable communicating with AI agents,” said co-founder and CEO Hakob Astabatsyan. “Our mission at Synthflow AI is to make high quality, low cost AI voice agents accessible to improve customer service everywhere. The BPO and contact center market has already experienced significant growth for us and the quality of this sector thanks to the simplicity of this sector and the reliability and quality of AI. Globally.”
Since the seed round in 2024, the company has integrated its technology with BPO providers and global contact centres to provide a significant operational impact. Synthflow AI agents have processed 45 million calls so far with 99.9% uptime, answering 35% more calls than human operators, saving over 5 million hours of contact center time.
The voice agent coming out of the box is human
What sets Synthflow apart is the AI Voice Operating System (OS), designed to be indistinguishable from human conversation. The platform includes over 200 integrations between CRMS, calendars and telephony systems, making it highly adaptable to deploy. Unlike traditional voice AI tools, which often take six months to implement, Synthflow's platform runs on a fraction of the time.
White Label AI's voice agent requires zero code and supports complex workflows such as real-time data sharing, AI-to-human transfer, and multi-channel coordination. This system is specially designed to meet the needs of non-technical business users looking for enterprise-grade results.
Luca Bocchio of Accel Partner commented: “Voice AI is at the point of real flexion. Voice agents have been improving rapidly and have not been cost-effective to deploy. The SynthFlowAI team is grabbing the moment from legacy players by making this technology more accessible. Healthcare, financial services and more areas have so far been impressive in the team's technical expertise and momentum.
Founders who build the future of enterprise voice AI
Synthflow AI was founded in 2023 by Armenian-born serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan and Sassun Mirzakhan-Saky. The trio previously collaborated with AI-enabled software ventures to launch Synthflow to address what they saw as a key bottleneck in voice automation: the gap between technical capabilities and business ease of use.
Their goal was to work with voice AI not only for tech giants but also for middle market companies with limited resources. That mission led Synthflow's product strategy, from no-code design to module integration with common enterprise tools.
A diverse background in AI, product development and customer experience gives you a unique advantage in building scalable voice solutions. This latest funding validates their vision, signals investor confidence, and places Synthflow in the $168 billion global conversational AI market.
Synthflow's future plans Enterprise Voice AI
Synthflow plans to open its US headquarters and expand employment across its engineering, sales and customer success teams. The company will also invest in R&D to further improve the humanity, performance and adaptability of its enterprise voice AI agents. Its central focus relies on BPOs and contact centres, but the company is investigating the expansion into the healthcare, financial and education sectors where voice automation can drive significant cost and efficiency gains.
As demand for always on and intelligent communication grows, Synthflow AI is well placed to define a new standard for Enterprise Voice A-One where voice agents sound like machines and meaningful human interactions.
