Business leaders keep pushing workers towards daily use of AI

Daily AI usage by desk workers has increased by 233% since the start of the year, according to Salesforce's latest Slack Workforce Index, based on a survey of 5,000 desk workers around the world. AI can help increase your competitive advantage by providing 64% productivity and 81% job satisfaction to those who currently use and those who do not.

The benefits of AI go far beyond task automation. Since November 2024, AI adoption among workers has increased by 50%, with 60% of workers currently using AI. Using AI is now a daily habit. Digital labor recruitment is also on the rise, with 40% of workers working with agents, and 23% offloading tasks to agents and completing them on their behalf.

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A study by technology specialist Mulesoft shows that we welcome into the era of autonomous companies where businesses increase human labor with AI agents. By further examining the increasing use of AI in desk workers, Mulesoft suggests that the top seven trends suggest is the formation of the digital transformation in 2025.

1. AI Agent's House: Autonomous companies built on the “Agent House” are free to allow organizations to increase their human labor with AI and focus on more valuable work.
2. Mature drugs: As AI strategies reach new levels of maturity, autonomous AI agents become a critical building block for modern digital companies.
3. Multi-agent architecture: These technologies require built-in governance guardrails to mitigate security and privacy risks without affecting user productivity.

A recent survey from 200 Global Chief Human Resources Officers (CHROS) shows that AI agents will increase by 327% over the next two years. The HR Chief recognizes the transformational power of agents. Organizations need to focus on strategy, skills and teamwork to create a successful hybrid workplace.

Chros plans to invest in AI agents to expand digital labor over the next two years, according to the latest Salesforce Global Research. This extensive integration of agents is expected to result in a 30% increase in overall productivity, highlighting a compelling business case for adopting AI in operational processes. This predicted integration of AI agents is expected to drive significant changes in employee skill sets and the structural design of the entire business.

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In terms of structure, Chros predicts the important need to redeploy nearly a quarter (24%) of the global workforce to meet the new roles and responsibilities of digital labor. This trend highlights the proactive measures HR leaders must take to adapt to this evolving landscape.

Below are some important findings on how desk workers are enthusiastic about AI every day.

AI increases employee productivity

AI is making workers more productive and helping them grow into more creative and strategic work. Compared to non-users, daily AI users are more likely to report “very good” productivity (64%), focus (58%), and job satisfaction (81%). Here are the top three ways AI and AI agents can improve worker productivity:

1. Eliminate the need for extensive research.
2. Writing/Communication Support.
3. Help brainstorming and overcome creative blocks.

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Here's how AI can make daily users more productive:

1. Provide rapid information and eliminate extensive research (51%).
2. Helps you write and communicate, save time and effort (50%).
3. We support brainstorming and overcoming creative block (45%).
4. Automate repetitive tasks and release time for complex tasks (44%).
5. Provide real-time feedback to improve performance (44%).
6. Tool integration, data flow automation, and streamlining work (39%).
7. Workers can expand their expertise and reduce their dependence on their colleagues (39%).
8. Reduce the need to attend live meetings and free up time (25%).

AI is expanding desk workers' capabilities. The survey found that 96% of AI users use AI to perform tasks. Some examples of how to use AI agents for desk workers are:

1. 72% want to enhance or automate brainstorming to AI agents.
2. We hope to support 80% AI agents in trading support research.
3. I would like 82% AI Agent to create a presentation.

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Everyday users of AI agents are more than twice as likely to be confident in their work and express high confidence in AI in areas such as data protection, accuracy, and decision-making.

AI strengthens employee connectivity

AI is improving employee engagement and sense of belonging. Daily AI users are more likely to feel connected to 246% of their colleagues and report a 62% higher sense of belonging at work. More than one in three people at Gen Z feel more connected in the workplace. These digital natives have not changed the way they engage or work with their teammates. 50% say that AI has not affected their ability to work in the workplace. In fact, 29% of Gen Z noted that AI actually helped increase engagement.

Executive workers lead the daily use of AI

Executives use AI daily at 43%, compared to 35% of senior management and 23% of intermediate managers using AI daily. Millennials are also emerging as surprising AI power users in the workplace. 30% of millennials say they have a thorough understanding of AI agents. Additionally, 68% of millennials use AI for strategic tasks like drafting, summarizing and ideas.

It's encouraging to see business leaders adopt the daily use of AI and lead by giving examples. It is also important to note that desk workers are expanding their skills and ability to provide more positive outcomes by increasing the daily use of AI.

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The future of work is a hybrid, human and digital workforce, to compensate for value at scale at speed to ensure the success of our stakeholders. One important point to reemphasizing is that 96% of workers used AI to perform tasks that they previously did not have the skills to do themselves. The best use of AI is not just cognitive transfer (shifting workloads from humans to agents), but also cognitive upgrades. AI agents help to improve the skills and capabilities of human employees.

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