Atlassian Brings AI Assistants to Jira and Confluence

Image credit: Atlassian

Atlassian today announced the launch of Atlassian Intelligence, the company’s AI-driven “virtual teammate.” It leverages the company’s own models in combination with OpenAI’s large language model to create custom teamwork graphs, enable features like AI-generated summaries, and test Confluence and test plans in Jira. . Rewriting customer responses in software or in Jira Service Management.

These new features are only available for Atlassian’s cloud-based products. The company currently has no plans to deploy it in its data center edition.

Image credit: Atlassian

Every company seems to be adding ChatGPT-enabled features to their services these days, but few have the reach and mindshare of Atlassian, especially for developers. Over the past few years, the company has expanded well beyond its initial developer focus to include IT and other teams that interact with developers. This gives us a pretty unique view of how teams collaborate, and it’s leveraged in this new product as well.

Atlassian says the AI ​​system looks at how teams work together and creates “custom teamwork graphs that show the types of work being done and the relationships between them.” This data can be enriched with additional content from third-party apps.

In most cases, however, Atlassian Intelligence provides users with Chat-GPT-like chatboxes that are deeply integrated into various products and allow users to refer to specific documents. For example, if you want to summarize your recent action items. To generate a list of decisions and action items for this meeting, just ask them to generate a summary and link the document to the minutes. For example, you can do it directly within Confluence.

We are also happy to draft social media posts for upcoming product launches based on Confluence product specs.

Image credit: Atlassian

Similarly, in Jira Software, developers can use new AI capabilities to quickly create test plans based on what they know about the specific operating system and other information about the product specification.

However, Jira Service Management users may be most likely to save time with Atlassian Intelligence. Now users can use Virtual Agent to automate support interactions directly from within Slack and Microsoft Teams. This new agent can, for example, pull answers from existing knowledge base articles for both agents and end users. You can also quickly summarize previous interactions with newly assigned agents to provide updates on specific issues.

Image credit: Atlassian

Another nifty feature here is that the new tool can translate natural language queries into Atlassian’s SQL-like Jira Query Language, making this feature available to a wider audience.

All of these new features are now available in early access. Organizations interested in trying them out can join the waitlist and access them here. of virtual agents are included in Premium and Enterprise plans at no additional charge.