The use of AI in the workplace is accelerating. Over the past two years, the percentage of US employees saying they have used AI in more than a few roles a year has almost doubled from 21% to 40%. Since Gallup's first measure in 2023, frequent AI use (more than a few times a week) has also doubled from 11% to 19%. Over the past 12 months alone, daily use has doubled from 4% to 8%.
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The adoption of AI is increasing primarily for the role of white-collar. 27% of white-collar employees frequently report using AI in the workplace, an increase of 12% points since 2024. Industry with the highest percentage of frequent AI users includes technology (50%), professional services (34%) and finance (32%).
In comparison, reported production and frequent AI use by frontline workers remained essentially flat for the past two years, shifting from 11% in 2023 to 9% in 2025.
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Frequent AI usage is even more common among leaders (defined as managers) at 33%. To say they use AI several times a week is twice as likely as individual contributors (16%).
Although AI usage in the workplace is on the rise, there is no chance that employees will see a change of position any more quickly than they were two years ago. It says it is very, or somewhat likely, that it will not change since measures in 2023 and 2024, and that it is very likely that automation, robots or AI will eliminate work within the next five years. Some industries, such as technology (21%), retail (21%) and finance (20%), are more likely than others to believe that AI will eliminate jobs.
Leadership guidance on AI lag integration
Many employees use AI in the workplace without guardrails or guidance. 44% of employees say their organization has begun to integrate AI, but only 22% say that their organization has given them a clear plan or strategy to do so. Similarly, 30% of employees say their organizations have general guidelines or formal policies for using AI in the workplace. This leaves a 14-point gap between organizations that integrate AI and provide standards for AI use in the workplace.
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The benefits of using AI in the workplace are not always clear. According to employees, the most common AI adoption challenge is “an obscure use cases or value propositions.” Even among those using AI to report, only 16% strongly agree that the AI tools their organization offers will help their work.
The perception of AI utilities varies widely between users and non-users. Earlier this year, Gallup Research interacted with non-people employees and customers compared to those who used AI. 68% of employees who have experience with AI directly with customers said they have a positive effect on customer interactions. Only 13% of employees who were not using AI with their customers believed it I'll do it It has a positive effect.
If leaders want to hire AI, they need to help employees find value. Gallup data suggests that leaders whose workforce experiences most value has clear AI strategies and plans. If employees strongly agree that leadership communicates a clear plan to integrate AI, they are tripled in the chances of feeling very prepared to work with AI and feeling very comfortable using AI.
Developing AI adoption strategies that put people first.
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