HONG KONG , June 15, 2026 /PRNewswire/ — Manulife Hong Kong today announced that it has been named a Core Participating Insurer in the latest batch of the Insurance Authority’s (“IA”) AI Cohort Program, underscoring its commitment to driving the responsible adoption of artificial intelligence (“AI”) and supporting Hong Kong’s development as a regional hub for AI innovation.
The AI Cohort Program brings together insurers and technology partners to foster industry-wide collaboration in AI adoption. As a core participating insurance company, Manulife Hong Kong will contribute to the establishment of an AI Center of Excellence in Hong Kong, support the development of AI talent through capacity-building initiatives, and facilitate knowledge sharing across the industry and with regulators.
“AI is rapidly transforming the insurance industry, enabling insurers to rethink how they serve their customers while increasing efficiency and resilience,” he said. Patrick Graham, CEO of Manulife Hong Kong and Macau. “Through this initiative, we aim to scale the responsible adoption of AI across our business, deepen collaboration and knowledge sharing with industry partners, and contribute to the broader application of AI across sectors, alongside our continued investment in AI capabilities and talent.”
Manulife Hong Kong is accelerating the integration of AI across its core operations with applications spanning distribution, customer experience, underwriting and claims to improve customer outcomes and operational efficiency. Key initiatives include a customer-facing AI assistant that provides 24/7 bilingual support and quick access to information. An AI-powered sales enablement tool that provides data-driven insights to agents. An AI-powered assistant for agents supporting new business and underwriting inquiries.
The company recently announced a strategic partnership with Alibaba Cloud to establish a collaboration framework and explore a joint AI hub to accelerate joint development of innovative AI use cases. All of these efforts are supported by a robust governance framework to ensure responsible, secure, and compliant implementation.
Participation in the AI Cohort Program underscores Manulife Hong Kong’s continued commitment to Hong Kong as a strategic hub for AI innovation and its strategic priority to become an AI-powered organization.
About Manulife Hong Kong and Macau
Manulife Hong Kong has been a trusted brand for over 125 years and we have been serving the Macau market for nearly 30 years. Since our start in Asia in 1897, we have grown to become one of the leading financial services providers, offering a diverse range of protection and wealth products and services to more than 2.6 million customers in Hong Kong and Macau. We are committed to making decisions easier for our customers and helping them live better lives.
Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited and Manulife Provident Fund Trust Company Limited. All of these entities are subsidiaries of Manulife Financial Corporation.
About Manulife
Manulife Financial Corporation is a leading international financial services provider headquartered in Toronto, Canada. With our ambition to be the number one choice for our customers, we operate as Manulife in Canada and throughout Asia, and primarily as John Hancock in the United States, providing financial advice, insurance and health solutions to individuals, groups and businesses. Through Manulife Wealth & Asset Management, we provide global investment solutions, financial advice and retirement plan services to individuals, institutions and retirement plan participants around the world. At the end of 2025, the company had more than 37,000 employees, more than 106,000 distributors, and thousands of sales partners, operating in 25 markets worldwide and serving more than 37 million customers. The Company trades on the Toronto, New York and Philippine Stock Exchanges as “MFC” and on the Hong Kong Stock Exchange as “945”. Not all Services are available in all jurisdictions. For more information, please visit manulife.com.
Source Manulife Hong Kong and Macau
