The new service stress-tests AI-built websites, chatbots, and customer journeys with over 1,000 real users around the world, delivering results in hours instead of weeks.
Digivante, a global cloud testing and quality assurance specialist, this week launched JourneyEval AI, a new service for evaluating AI-powered digital experiences before they are delivered to customers. Findings are returned in hours instead of weeks, and evaluations are kept in line with the current pace at which AI products are built and released.
An AI product is only as good as its experience. JourneyEval AI evaluates experiences at the speed of AI, so your team ships with confidence, not assumptions. ”
— Conor Whelan, CEO of Digivante
JourneyEval AI is purpose-built for the wave of AI in customer-facing layers: AI search, chatbots, conversational interfaces, co-pilots, websites, apps, and customer journeys teams are increasingly assembling with AI. These products don’t fail like traditional software. These fail in terms of context, relevance, tone, and whether users can actually reach the desired outcome. Automated scoring and benchmarking suites can tell your team whether the output is technically correct, but they can’t tell your team whether the experience is consistent from start to finish.
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That’s the gap that JourneyEval AI fills. The service combines Digivante’s 1,000+ evaluators worldwide using structured evaluation methodologies, QA and UX expertise, and real devices to work from a defined evaluation brief. The result is a clear, prioritized view of where your AI experience is working, where it’s going wrong, and what needs to be fixed first. In practice, this means 40 days of test evaluation delivered in just 24 hours, 24/7 testing across time zones, covering over 300 device, browser, and environment combinations, and structured results that product, engineering, and UX teams can act on immediately.
“An AI product is only as good as its experience, and JourneyEval AI measures that experience at the speed of AI, so teams ship with confidence, not assumptions,” said Conor Whelan, CEO of Digivante.
JourneyEval AI is built to evaluate the end-to-end customer experience, not just the quality of individual AI responses. This is important because AI-powered capabilities do not exist in isolation. The AI search experience is located within the product catalog. Chatbots exist within the support flow. Sign-up forms built by AI are integrated into a wide range of conversion processes. JourneyEval AI evaluates the big picture, so your team can understand how the AI works in real-world situations that your customers will encounter.
This service is designed for the way modern teams are built. After a quick setup that defines the AI capabilities or journeys they want to evaluate, participants naturally interact with the AI, ask questions, explore the journey, and use the experience just as customers would. Teams can use JourneyEval AI for one-time pre-release validation, ongoing monitoring of AI experiences, or as a final sense check before a new experience goes live. It can run alongside existing QA and support UAT for AI-powered functions.
JourneyEval AI is available now. Teams can schedule a conversation with Digivante to see how AI-powered experiences can work in their assessments.
Digivante helps digital teams launch and launch with confidence. Through our global crowdtesting community and team of QA and UX experts, Digivante provides structured testing across websites, apps, and customer journeys, including AI assessment, accessibility, payments, customer journey, localization, and UX testing. Digivante is headquartered in Cheltenham, UK.
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