LogRocket’s Galileo AI monitors all sessions, reads user feedback, and tracks product changes to proactively identify what’s impacting users and how to fix it.
LogRocket, creator of an AI-first session replay and analytics software platform, announced the release of Ask Galileo, an AI-powered chat that allows product teams to answer any user experience questions in seconds. LogRocket’s Galileo AI monitors session replays, reads customer feedback, and analyzes disparate data from across your product stack to proactively uncover factors impacting conversion, adoption, and user experience.
Previously, simple questions like investigating a drop in conversion rates required product teams to search across session replays, dashboards, and various tools to find the answer. LogRocket users can simply ask Galileo a question and receive an instant response (and suggested fixes) based on product data.
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Answer all your product questions in seconds
Ask Galileo is an AI-powered chat that answers all your user experience questions in seconds.
You can ask Galileo questions directly via MCP from Claude, ChatGPT, Gemini, or Cursor. You can query from Slack or Microsoft Teams. Or use it within the LogRocket platform.
It works like this:
- Please enter your question in plain English
- Galileo monitors replays of relevant sessions, reads customer feedback, and analyzes product changes.
- Get answers about what’s impacting your users and suggestions on what to do next.
Here are some examples of questions asked by real Galileo users.
- “Please tell me why my conversions may decrease this month.”
- “Where are the biggest bottlenecks in our app?”
- “Can you tell me the percentage of users who encountered a payment error at checkout in the last 24 hours?”
What makes this different from the wave of AI chatbots hitting the market is the way it is built. Galileo deeply understands your application by observing session replays, reading support data, and tracking product changes. Ask a question and it will be answered with reference to actual product data.
Some of the most powerful use cases we’ve seen are customers integrating Galileo MCP into automated workflows. Summarize every customer experience in your help desk, automate post-launch monitoring, and provide context for your CRM sales and customer success teams.
And importantly, Galileo shows the results. Every answer reveals the underlying sessions and data points used to get there, so teams can validate results instead of just taking the AI’s word for it.
Who is using it?
Early customers are already seeing a difference. Kaplan and Parts Town’s product teams use Ask Galileo to improve digital experiences.
“Ask Galileo quickly became invaluable to my team,” said Eitan Dantzig, vice president of product management – supplemental education at Kaplan, a global provider of education programs. “We can now have conversations with our data, which makes it easier to gain deeper insights into user behavior. We can also ask things like, ‘Customers are reporting infinite spinners, can we find them?’ Galileo finds the problem and tells you what it is, how often it occurs, and even how to fix it.”
Sam Brewer, vice president of e-commerce at Parts Town, a multibillion-dollar food service equipment parts company, uses LogRocket to quantify feature adoption and identify issues with mobile apps.
“Ask Galileo was extremely helpful during the release of our new SnapScan barcode scanning capabilities,” says Brewer. “Being able to drill down on specific questions allowed us to quantify user adoption and analyze the impact of user journeys. Instead of having to comb through sessions and dashboards ourselves, Galileo did it for us.”
Integrate all data sources
LogRocket’s Galileo AI integrates all data from your entire product stack, so you can get the most out of the data sources you already have.
When a user asks Galileo a question, the agent synthesizes an answer from the data, such as:
- Session replay: Galileo monitors all user sessions to identify friction points in the user journey.
- Customer feedback: Galileo listens to customer calls from Zoom, Gong, and other sources to understand user sentiment.
- Support ticket: Galileo reads all support tickets from sources like Zendesk and Intercom and uncovers user issues.
- project management: Galileo tracks product changes in Linear and Jira and analyzes A/B test results in platforms like Optimizely and Qualtrics.
Galileo also displays the relevant sessions and data points used to find the answer, allowing LogRocket users to validate the results.
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