sysaid is One of the 10 vendors included in the report, vision integrity and execution ability was assessed
Toronto, September 11, 2025 /PRNewswire/ -Sysaid, a leading provider of AI-First Enterprise and IT Service Management Solutions, today announced that it has been named the 2025Gartner® MagicQuadrant™ for AI applications in IT Service Management.
Sysaid is recognized for AI in end-user self-service use cases.
Strengthen customer satisfaction
Complementing the perception of the magical quadrant, Sysaid scored the highest overall score for IT service management AI in the Gartner® Peer Insights™ “Voice of the Customer of the Customer” report in May 2025. Sysaid believes this highlights the company's exceptional customer satisfaction, seamless deployment, and its commitment to providing AI-driven innovation and support.
Leadership perspective
“In my opinion, Sysaid's perception at Gartner Magic Quadrants speaks to our longstanding role in shaping service management among some vendors in the ITSM industry,” said Avi Kedmi, CEO of Sysaid. “For us, our position in the recent magical quadrant of ITSM's AI applications reflects our mission to free organizations by making AI work for them and their people, and also highlights the rapid pace of innovation offered on our platform.
Additional Information
Gartner Magic Quadrant for IT Service Management AI Applications is available here.
Learn more about Sysaid here.
Gartner Disclaimer
Gartner, Magic Quadrant for AI Applications in IT Service Managementby Chris Machett, Rich Dorney, Ankita Fundal September 2, 2025
Gartner, Critical Features of AI Applications in IT Services Management, Rich Doheny, Chris Matchet et al. , September 3, 2025
Gartner, Customer Reviews of Artificial Intelligence Applications in IT Services Management, Peer Contributors, May 30, 2025
Gartner Peer Insights content is made up of the opinions of individual end users based on your own experience and should not be interpreted as a statement of fact, nor does it represent the views of Gartner or its affiliates. Gartner does not endorse any vendors, products or services depicted in this content and makes no representations or implied warranties regarding this content, including any warranty for a particular purpose, as to its accuracy or completeness.
Gartner does not recommend any vendors, products or services depicted in research publications, nor does it advise technology users to select only vendors with the highest rating or other designations. Gartner Research's publications are made up of the opinions of Gartner's Research & Advisory Organization and should not be construed as a statement of fact. Gartner disclaims all warranties, either expressed or implied, with regard to this research, including warranties of merchantability and fitness for a particular purpose.
