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Diving briefs:
- A June survey of 850 US residents found that 50% were “unpleasant” in government agencies that use AI to provide services. This increased compared to 45% in the annual survey.
- At the same time, 59% of respondents believed that the technology would have a positive impact on helping the government to quickly serve its residents, and the same amount would improve operational cost-effectiveness. However, over half of the population felt that AI had a negative impact on the data, Privacy protectionsurveys show that it is being implemented by Payit, a digital government payment platform.
- “The technical aspects are often covered as government agencies move quickly to deploy AI. Human elementsKelly Davis-Felner, Payit's Chief Marketing Officer, said in a statement. “However, our findings show that managing human factors through transparency and thoughtful communication is essential to achieving the benefits of AI and restoring residents' trust.”
Dive Insights:
According to PAYIT, adoption of AI in local governments may outweigh residents' trust.
Palit survey of Government agencies In January, 58% of the US and Canada used AI for their residential processes. However, there is an increasing level of discomfort among Americans regarding the adoption of AI in government.
According to a June Payit survey, comfort levels differed among age groups. The comfort level of Generation Z residents born in 1997 has decreased by 10% compared to 2024 and 13% of Generation X respondents born in 1965-1980.
Over 80% of respondents acknowledge that they are concerned about making decisions based on inaccurate outcomes, reducing privacy, making decisions, and taking action based on biased outcomes. Potential losses of public sector employment and potential environmental harms were also on the list of concerns.
Transparency on AI is a priority for respondents, and state and local governments believe AI should be disclosed if it is used to provide resident services. “Government leaders need to actively manage the trust of residents, along with the technical aspects of AI deployment,” the report states.
