San Francisco Mayor Daniel Lully announced Monday that 30,000 workers across the city's government can use the generated artificial intelligence, leaning towards the city's role as AI leaders.
City will use it Microsoft 365 Copilot Chat with Openai's GPT-4o for employees such as nurses and social workers to improve urban services.
“You can use LLMS to generate faster response times,” says Lurie.
The Lurie administration said the move would make San Francisco one of the world's largest local governments utilizing AI.
City Hall said Capillow will be conducted across the department, working on administrative tasks such as data analysis and drafting reports, giving workers more time to deal with residents.
The move showed productivity gains up to five hours a week in a six-month test involving more than 2,000 city workers who showed generator AI.
Lurie said the city used the 311 City Services line as a test case showing how to improve service times, including garbage, homeless encampment and language translation.
“We have over 42 languages spoken here in San Francisco,” he said. “We don't always have enough translators to do it all. AI tools help us do it in seconds.”
San Francisco is home to AI leaders such as Open Eye from humanity, but the city relies on AI technology available under existing licenses with Microsoft, and there is no additional cost to the city, the mayor said.
Lurie said San Francisco “hopes to become a beacon of cities around the world about how this technology is used.
