SAN JOSE, Calif., May 16, 2023 (Globe Newswire) — Today, Zoom announced a strategic partnership and investment with . humanis an AI safety and research company committed to building trustworthy, interpretable, and manipulable AI systems. Collaboration with Anthropic further enhances Zoom’s capabilities. A federated approach to AI This is made possible by allowing Anthropic’s AI assistant, Claude, to be integrated into Zoom’s contact center and other Zoom platforms, including team chats, meetings, phone calls, whiteboards and Zoom IQ.
“Anthropic’s constitutional AI model is poised to provide secure and responsible integration into our next-generation innovations, including our Zoom contact center portfolio. By empowering self-service, businesses can: Take the customer relationship to another level,” said Sumita Hashim, chief product officer at Zoom. “Our partnership with Anthropic further strengthens our commitment to providing our customers with a federated approach to AI that is optimized to deliver superior customer experience results. , developing cutting-edge companies like Anthropic and helping drive innovation in the Zoom ecosystem.” “
Anthropic CEO and co-founder Dario Amodei said, “By partnering with leading collaboration platforms like Zoom, we can put robust, operational AI in the hands of more people and You can unlock your potential and streamline your daily processes.” “We look forward to working together to showcase Anthropic’s capabilities and our joint commitment to improving productivity through intelligent solutions.”
Zoom’s federated approach to AI leverages its own AI models, as well as AI models from leading AI companies such as Anthropic, and models from select customers. This flexibility of incorporating multiple types of models allows Zoom to offer maximum value to its customers’ diverse needs. Zoom can customize these models to improve customer performance based on a customer’s specific business needs.
As the next step in evolution, Zoom contact center Zoom’s portfolio (Zoom Virtual Agent, Zoom Contact Center, Zoom Workforce Management) will incorporate Anthropic AI throughout the Zoom suite to improve end-user outcomes and deliver a superior agent experience. The Zoom contact center suite of solutions improves the quality of customer experience through improved self-service and the ability to accurately understand customer intent. It intelligently guides customers to the best solution, uncovers actionable insights that managers can use to coach agents, and improves productivity by delivering unified communications and contact center experiences. In the near future, Zoom will also use AI to provide agents with the right resources, so customers get a great service experience regardless of why they call.
It was announced today that Zoom Ventures has invested in Anthropic, strengthening the relationship between the two companies. Anthropic’s research and development aims to create large-scale AI systems that are manoeuvrable, reliable, and responsible. Zoom did not disclose the investment amount.
About zoom
Zoom is an all-in-one intelligent collaboration platform that makes connecting businesses and individuals easier, more immersive and more dynamic. Zoom technology puts people at the center, enables meaningful connections, fosters modern collaboration, and delivers team chat, phone, conferencing, omnichannel cloud contact center, smart recording, whiteboarding and more solutions in one service and drive human innovation. Zoom was founded in 2011 and is publicly traded. ZM Headquarters are located in San Jose, California. For more information, please visit zoom.com.
Zoom PR
Lacretia Taylor
press@zoom.us
