Global technology company Zoho Corporation has released extensions and integrations for 13 generative AI Zoho applications powered by ChatGPT.
Zoho’s developing AI strategy includes platform expansion and its innovation roadmap focused on delivering superior customer experience and value while ensuring customer privacy and security.
For the past decade, Zoho has run and implemented AI platform Zia across its product portfolio and developed in-house technology running on its own private cloud.
“ChatGPT’s generative AI combined with our own AI capabilities reflects Zoho’s deep-rooted R&D-first culture to provide users with a more intuitive, efficient and secure experience.” “Zoho’s customers continue to trust us to stay ahead of the curve while respecting core principles such as privacy. We will continue to deliver on this promise without compromise.”
In South Africa, the use of artificial intelligence in business could double the growth rate of the economy by 2035, increasing profitability by an average of 38%.
Below are the three guiding principles of AI strategy offered by Zoho.
● Customer experience:
Zoho’s AI solutions provide the context, intelligence, and efficiency you need to create exemplary experiences. Zia is woven into the fabric of each step, whether it’s enhancing customer records, creating documentation, providing insight into processes or proactively anticipating, and preparing for user issues that may arise.
● Your Privacy:
Zoho builds its AI in-house to ensure optimal privacy protection and easy integration with your larger technology ecosystem. Zoho’s AI-enhanced tools deliver intelligence without compromising customer data or sending information to unverified third parties.
● Customer value:
Zoho delivers multi-dimensional value in the form of customer productivity, ease of use, cost and related KPIs to make AI accessible to a wide range of people.
AI roadmap and vision
In the near term, Zoho will facilitate Zia’s integration with third-party intelligence and bring the latest technology to its broad portfolio of business solutions. As Zoho progresses, Zoho will bring generative AI technology in-house, aiming to ensure that his 90 million users around the world benefit from intelligent experiences and Zoho’s superior value and privacy standards. . In addition, Zoho is currently developing a proprietary Learning Language Model (LLM) capable of conversation, summarization, paraphrasing, and adaptation to new tasks using zero-shot learning techniques, enabling seamless AI-driven communication and knowledge transfer. enabling discovery.
Generative AI in Zoho Applications
Zoho’s new Generative AI extension powered by ChatGPT, available in the Marketplace, complements the broad portfolio of AI technologies already supported by Zoho.
This new technology is contextually integrated into Zoho’s applications and is immediately available to users.
- Powered by Generative AI, Zoho CRM can extract key information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.
- Zoho Analytics with Generative AI allows users to import public datasets, blend them with business data, and create SQL queries from natural language.
- Powered by Generative AI, Zoho Desk can summarize tickets, analyze customer tone, generate replies from your knowledge base, and track solutions.
- Powered by Generative AI, Zoho Writer can suggest headings, correct punctuation, shorten content, and consolidate answers to user questions.
- Powered by Generative AI, Zoho Mail can create multiple versions of your emails, highlight action items, and generate email summaries.
- Powered by Generative AI, Zoho Cliq can paraphrase messages, convert threads to outlines, and shorten responses.
- Powered by Generative AI, Zoho Social can create engaging content, suggest relevant supporting media, and optimize your posts.
- Zoho Assist with Generative AI can generate shareable summaries to enhance customer service.
- Powered by Generative AI, Zoho LandingPage can create complete product-specific landing pages complete with forms, personalization, SEO optimization, and transitions.
- Powered by Generative AI, Zoho SalesIQ can transcribe conversations, tag transcripts, check messages, and use ChatGPT Block in Zobot.
- Powered by Generative AI, Zoho Notebook can organize your notes with auto-tagging and summarizing, turn them into checklists, and offer grammar and spelling suggestions with Zoho Blue Pencil.
- Powered by Generative AI, Zoho DataPrep can discover external datasets and suggest related formulas.
- Zoho Meeting with Generative AI allows users to index session transcripts to create effective keynotes.
availability and price
Zia is available by default in Zoho’s applications, while ChatGPT-powered integration is available in Zoho’s Marketplace. Customers who choose to enable Generative AI capabilities within Zoho’s applications can do so using their existing OpenAI account API key. Customers are billed directly by her OpenAI based on the number of APIs used. Zoho maintains a steady rhythm of announcing new generative AI extensions and integrations into its portfolio.
Zoho’s Privacy Pledge
Zoho respects user privacy and has no advertising revenue model for any part of our business, including our free products. The company owns and operates data centers and has full oversight of customer data, privacy, and security. Including Zoho itself, his over 90 million users around the world rely on Zoho to run their businesses every day at hundreds of thousands of companies.
For more information, see:: https://www.zoho.com/privacy-commitment.html
