Is AI good or bad? Some view it as a technology that can challenge human existence, while others advocate for wise and intelligent use to make humanity even more human. As Zoho co-founder Sridhar Vembu reveals in his latest statement, it all depends on how humans use AI. Zoho co-founder Sridhar Vembu warns in his warning address for the responsible use of AI that AI should not function as a perfect alternative to human thinking, but as a tool to enhance human intelligence.
Do not use AI for “copy pasting”
In a post on X (formerly Twitter), Vembu said the key issue is the trend of people in “copy-paste AI text.” Instead of copy pasting, he advocates a balanced approach, where AI is used to enhance human abilities and rather than completely replacing them.
“AI can improve the product experience (like Grok in X), but it cannot use AI to create new content. AI can help customer support agents do their work faster, but it's not wise for AI to replace human agents. It's also wise for them to copy AI text and send it to customers to hide the facts that come from AI,” writes Vembu.
“AI-generated code requires a complete review for compliance, privacy and security, and they are neither easy or fun for humans. When programmers submit AI-generated code without doing all this, they're failing at work. “In some cases, AI may even slow us down,” warned Zoho co-founder.
He also points out that AI already replaces around 80% of traditional web searches, providing a more efficient way to learn and encourage critical thinking.
AI should not replace humans
Vembu's warnings also extend to the application of AI in a variety of business functions. He says that AI can improve customer service by providing faster responses and providing more efficient processing of queries, but he warns that it will be used to completely replace human agents. He considers it unethical and says that this practice can risk damaging the trust of its customers.
In the realm of software development and content creation, Vembu said that AI should be an assistant, not a substitute for human creativity and judgment. He also highlighted the potential risks of AI-generated code that need to undergo compliance, privacy and security reviews.
