Will AI reduce the employment of small business workers?What the survey found

AI For Business


According to the survey, 44% of executives said they expect AI capabilities will lead to fewer jobs in the future. 66% of small business owners said they would try generative AI at work next year. Survey data shows that 60 percent of small business owners believe AI will dramatically change their business within the next five years.

Updated June 9, 2023 | 2:34 PM IST

According to the survey, 44 percent of small business owners expect to lose jobs due to AI capabilities.

Photo: ET Now Digital

Several small business owners have expressed confidence in leveraging artificial intelligence (AI) for employment. According to a FreshBooks survey, 44 percent of business owners said they expect AI capabilities will reduce their jobs in the future, and a staggering 66 percent of small business owners say they will be out of work next year. They answered that they would try generative AI.

“There has been a recent surge in fears about AI, with workers in certain industries expressing concern that their jobs will be displaced,” said Mara Leaf, chief data officer at Freshbooks. To tell. Leaf added that in the small business world, executives are “wide open to the possibility of using AI as a support to scale.”

Interestingly, most small business owners are less confident that AI will come to their jobs. A whopping 66 percent of survey respondents disagreed that AI will replace humans.

big changes are coming

Survey data shows that 60 percent of small business owners believe AI will dramatically change their business within the next five years. “They expect AI to play an important role in the coming years, with owners identifying business analytics, sales & marketing, and customer communications as the areas most impacted,” the report said. ing.

Small Business: Harnessing AI

Of the nearly 1,000 surveyed US and Canadian small business owners in various industries, 25% said they are currently using or testing generative AI tools such as ChatGPT, Google Bard and Microsoft Bing. .

Most of the current generative AI adopters say they employ AI for text generation. Many also apply it to creating images and conducting general business research. Regarding the use of AI-generated content, most respondents said that they put content on their company’s website and social media platforms.

technology concerns

A whopping 80% of respondents said they were concerned about privacy, ethical and intellectual property issues related to AI.



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