Wildix introduces Wilma AI, the embedded agent AI teammate behind Smarter Business Communication
Wildix, the global leader in Unified Communications as a Service (UCAAS) today introduced Wilma Eyean embedded communications specialist with the company's own agent AI framework. Currently active throughout the Wildix ecosystem, Wilma transforms everyday communication into intelligent, real-time execution.
This press release features multimedia. Check out the full release here: https://www.businesswire.com/news/home/20250703367608/en/
Wildix launches your new colleague, Wilma Ai.
The announcement marked the shift towards more autonomous and context-conscious support across the workplace following the official launch of the company's Agent AI feature last month. Along with Wilma, Wildix turns her face to her abilities, clarifying her purpose, expanding her reach, and making her value concrete to her partner and her clients.
Wilma AI is integrated throughout the Wildix solution suite and is designed to support human teams by making daily communication more seamless. She listens, understands where it is needed, and helps where it is needed, including summarizing calls, updating the system, routing requests, and surfaces of useful information. Wilma works quietly in the background, allowing the team to concentrate, connect and stay a step ahead.
“Wilma represents the next step in how teams work with AI to ensure, safely and without friction,” says Emiliano Tomasoni, Chief Marketing Officer at Wildix. “She's built to take action where it matters, helping businesses move faster and communicate more effectively.”
Not a tool, but a teammate
Wilma features Wildix's Agent AI Framework built to understand context, make decisions and act independently, tailoring to each company's tools, tones and workflows.
Wilma, deployed in minutes via No Code Studio or scaled through open APIs, fits seamlessly into any environment. From capturing call notes and updating CRM records, to flag urgent requests and sharing important information, she takes care of follow-throughs so that people can focus on moving forward with their business.
Fluent in over 15 languages, Wilma adapts to the way he works his global team, speaks French in the register, and always accurate and privacy in Spanish in German in customer chat. It is fully GDPR compliant and seamlessly integrates across voice, chat, SMS, WhatsApp and the web, transforming everyday communication into coordinated actions.
Already built into over 2,000 business environments
Wilma already has tangible results across the industry through autonomous and outcome-driven actions.
- health care: Out-of-hour scheduling, validate insurance, start follow-up, automatically handle the patient system, and save hundreds of hours of clinical teams each month.
- retail: Perform real-time actions such as triggering refills, reporting incidents with auto-escalation, and applying promotions to active carts with all voices without screen or supervisor intervention.
- Professional Services: Route meeting notes in logs, updates to the CRM pipeline, schedule next steps, and action items to the appropriate team.
- education: Coordinate registration workflow and departmental communication.
- Public Services: Route residents' enquiries, surface internal policies, and escalate urgent issues immediately.
Wilma also bridges the physical and digital environments. Online and attractive customers can trigger actions that synchronize in real time with in-store systems, ensuring continuity as well as context across all channels.
Wilma AI is now available on the Wildix platform and partner networks.
For more information, please visit wildix.com/wilma-ai.
About wildix
Wildix is a global unified communications as a service (UCAAS) provider, providing voice, video, messaging and automation tools that help businesses collaborate more effectively. With a 100% channel-first model and deployment in over 135 countries, Wildix serves rapidly moving organizations such as retail, healthcare, and education.
Delia Matthew
deliah.mathieu@wildix.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20250703367608/en/
