Volante Technologies has added agent artificial intelligence to its payments platform and payments-as-a-service (PaaS) operations.
The new Vol360i agent AI increases straight throughput rates to more than 95%, accelerates exception resolution and proactively manages service level agreement performance, the company said in a press release on Tuesday (June 9).
It is now available to Volante’s banking and financial institution customers, according to the release.
Vol360i includes Prevent Agents to eliminate failures before they occur, Repair Agents to fix problems in real time, Predict Agents to determine the best possible outcome for each payment, and Sense Agents to stay ahead of risk, the release said.
“The result is a significantly improved end-user experience and a game-changer in operational efficiency for financial institutions looking to compete in an increasingly real-time, always-on payments environment,” Deepak Gupta, chief product, engineering and delivery officer at Volante Technologies, said in a release.
Vol360i also features a trust-based operating model that allows financial institutions to start with assisted decision-making and scale autonomy based on Vol360i’s performance, according to the release.
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“For too long, highly skilled operations teams have been trapped in manual exception handling instead of driving strategic value,” said Volante Technologies CEO Vijay Oddiraju in a release. “Vol360i changes that equation by eliminating large-scale repetitive tasks, freeing up talent for more impactful decisions, innovation, and growth.”
AI-driven systems integrate decision-making into a core processing layer and continuously evaluate every transaction, applying adaptive logic that evolves over time, Gupta told PYMNTS in an interview posted in April.
At Volante, this transformation is being operated through an agent-based AI model built directly into the payment workflow, Gupta said.
“AI is fundamentally accelerating the transition from analytics to real-time execution,” said Gupta, adding that tasks that once required human intervention can increasingly be handled automatically, such as investigating failed payments, identifying anomalies, and remediating data.
“We are moving from a human-driven system to an autonomy-based system,” Gupta added, noting the importance of strict governance boundaries.
The PYMNTS Intelligence and Volante Technologies collaboration, “Rewiring the Wire: Modernizing CHIPS and Fedwire® for New Era Demands,” identified the need for automation across the entire payments lifecycle.
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