Valyant AI, an artificial intelligence (AI)-powered customer service solutions provider, has incorporated a language learning model (LLM) to improve its AI technology for the restaurant industry.
The application takes advantage of LLM technology advancements similar to ChatGPT and Google’s LaMDA to increase the responsiveness, speed and efficiency of voice assistant systems.
Valyant AI says its LLM technology uses a type of AI that enables computers to understand natural language and context.
The technology has been tested with massive amounts of language data and claims to help the platform provide users with more accurate responses in less time.
Rob Carpenter, CEO of Valyant AI, said:
“This technology enables us to better understand and respond to our customers’ needs, resulting in a more efficient and personalized customer service experience.
“We always strive to provide the best possible customer service, and incorporating LLM technology is an important step in consistently achieving that goal.”
The technology company added that LLM technology ensures customer data and privacy by not sharing it with third-party external entities.
Earlier this month, Valyant AI closed a new funding round, bringing its current total investment to $17 million.
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