Transcosmos will release a conversational voice bot (Trans-AI VoiceBot) in Korea

Provide natural, contextual conversations based on an accurate understanding of the customer's intent

transcosmos This has announced that the company has developed and released the “Trans-AI VoiceBot,” a conversational voicebot. South Korea. Combining the latest natural language processing technologies, generative AI and speech recognition technologies, this AI solution accurately analyzes customer intent and provides conversations that are more natural, context-conscious. In addition to seamlessly responding to complex customer inquiries, the solution also provides flexible management of different types of customer needs. Along with Trans-AI Chatbot, one of Transcosmos' AI solutions series offered in Korea and Transspeech, the new solution optimizes the continuity and quality of overall customer service.

Trans-AI VoiceBot supports both inbound and outbound services. Using an automated voice navigation system built on VoiceBot technology for inbound services, this solution helps clients perform simple tasks, such as responding to appointments and conducting automated chatbot investigations quickly and conveniently without connecting customers to agents. This solution reduces simple and repetitive tasks for agents, providing faster and more effective customer service.

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In outbound service areas, AI agents call customers directly and provide customers with a variety of customized information, including medical check-up appointments and arrears payments. During this process, the solution performs customer conversation analysis in real time, understanding the intent of the investigation, thereby generating correct responses. Ultimately, automated solutions improve the quality of customer service and streamline the process at the same time.

To provide an optimized AICC (AI Contact Center) environment for each client, Transcosmos offers the “Trans-AI VoiceBot” as a hybrid solution, combining the benefits of custom built and SAAS models. With custom built models, the solution protects critical data and enhances the competitiveness of your technology with ongoing updates using SAAS models. Simply put, a solution guarantees both security and scalability at the same time. The hybrid model approach reduces initial development costs and allows transcosmo to provide services at reasonable prices. With this hybrid model, Transcosmos is actively developing the next-generation AICC that transforms customer service.

Transcosmos continues to lead the AICC market South Korea Continuous technological innovation and stable service.

With approximately 10,000 people, Transcosmos Korea empowers more than 350 clients in Korea with its business process outsourcing (BPO) services optimized for each industry. The services include IT Solution Development, e-commerce, digital marketing, field services (FS), management of lifelong learning institutions and educational consulting, opening and management of contact centers, direct mail (post delivery), omnichannel system development and management (mobile, email, postal delivery), and more. Transcosmos Korea provides the best service to individual clients across the industry and sector, helping clients optimize costs, increase sales, productivity and customer satisfaction (CS).

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• Transcosmos is a trademark or registered trademark of Transcosmos Inc. in Japan Other countries.
• Other company names and product or service names used herein are trademarks or registered trademarks of their respective companies.