Tata Consultancy Services (TCS) has advised its employees to implement artificial intelligence tools in their work, even if it could impact the company’s bottom line, CEO K Kritivasan said. The comments were made at the Nasscom Technology and Leadership Forum.
Krithivasan said staff should explore opportunities to use AI to complete tasks more efficiently and at lower cost, and communicate these options to clients. He added that while the use of AI may reduce revenue from traditional service offerings in some cases, the approach is intended to strengthen companies’ capabilities for the future and help prepare employees for emerging technologies.
The CEO emphasized that AI is intended to complement the work of employees, not replace them. Teams are encouraged to use AI for data analysis, software development, and project management to help streamline processes, shorten delivery times, and improve accuracy. Krithivasan said intelligent tools can handle mundane tasks and provide insights that previously required significant human effort, freeing up employees to focus on higher-value work.
Kritivasan also highlighted the changes in India’s IT sector with increased adoption of AI. He said companies will need to adjust their service models and operations to remain competitive, even if there is a short-term impact on revenue.
Under the new guidance, TCS employees are expected to integrate AI solutions into client projects wherever possible. The company sees this as a strategic step to improve productivity, support innovation and maintain long-term competitiveness in global IT services.
Krithivasan concluded that the company’s focus on AI reflects its technology leadership and commitment to customer value. By encouraging staff to leverage AI tools, TCS aims to improve operational efficiency, enhance project outcomes, and ensure employees are aligned with future technology trends.
This move is in line with broader trends in IT, where companies are increasingly incorporating automation and AI-driven tools into their workflows. For TCS, it is a priority to use these technologies to support staff, enhance client services, optimize business processes and ensure long-term sustainable business growth.
