AI solutions for commerce, marketing and customer service experiences
San Mateo, California, July 14, 2023 /PRNewswire/ — Sendbird, the global in-app conversation platform that powers over 300 million monthly active users across 4,000 apps, today announced the launch of a first-of-its-kind conversational AI for marketing, commerce, and marketing, commerce, and services. Announced the launch of SmartAssistant, a solution. customer service. SmartAssistant is a flexible AI chatbot for apps that provides high-quality responses to user queries. Whether it’s answering frequently asked questions, providing personalized product recommendations, or troubleshooting order issues, his SmartAssistant at Sendbird ensures a helpful and human touch throughout the customer’s entire journey.
Sendbird Chat UIKit makes building AI-powered chat apps incredibly fast and seamless. And now the SmartAssistant is deployable from his Sendbird dashboard, no coding required and a developer can start a proof of concept of his SmartAssistant in minutes. Available for iOS, Android, React, and React Native, Sendbird UIKits meet the needs of all developers embedding conversations in mobile and web applications.
“Organizations are defined by their customer experience, but many lack the teams and tools to differentiate themselves,” he said. John S. Kim, CEO and co-founder of Sendbird. “Our SmartAssistant harnesses the power of generative AI with sensible prompts and guardbands and acts as an extension of your team. We will be able to deliver a quality experience.”
Introducing the new (and most productive) SmartAssistant
Sendbird’s new SmartAssistant stands out because it combines advanced language model fluency with unique knowledge and business insights derived from private data fed to Large Language Models (LLMs). This allows AI assistants to provide highly relevant answers tailored to the exact needs of prospects and customers while maintaining a human-like interaction that does not make the user feel like they are talking to a machine. can. The result is a highly personalized experience that fosters a strong sense of connection.
SmartAssistant is now available on the Sendbird platform, allowing you to deliver value across the entire customer journey. Sendbird Chat is already integrated into thousands of apps across industries such as community, healthcare, fintech, on-demand services, e-commerce/marketplaces, and more, Sendbird’s conversational AI chatbots can It can greatly improve the experience of hundreds of millions of users. Currently, Sendbird processes over 7 billion messages monthly across its 4,000+ web and mobile apps.
To see a demo and see how Sendbird’s AI SmartAssistant can transform your marketing, sales and support strategy to improve your business, visit https://sendbird.com/products/demos/smartassistant-ai Please access.
About Sendbird
Sendbird, a Born2Global Center member company, believes that conversation is central to building relationships and getting things done. The company’s global conversation platform powers over 7 billion mobile his messages and interactions each month. Industry leaders like Carousell, Traveloka, RedDoorz, Tiket, Rakuten, Viki, AirAsia, TADA, RuangGuru, Ralali, Reddit, Paytm built with Sendbird chat, voice, video and livestream APIs to increase customer retention. Create a differentiated user experience that improves. conversion and satisfaction.
headquartered in California In addition to our operations in the Asia-Pacific region, Korea, Japan, Singapore, IndiaSendbird has received venture backing from ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab and Y Combinator.
