Smart technology that streamlines the claims process and supports meaningful work experiences for claims professionals
Memphis, Tennessee., April 26, 2023 /PRNewswire/ — Sedgwick, a leading global provider of technology-enabled risk, benefit, and integrated business solutions, has launched Sidekick, the industry’s first integration using Microsoft’s OpenAI tools and services, enabling claims professionals to It gave me the upper hand in my daily work.
Leveraging OpenAI’s GPT-4 technology, this application is Sedgwick’s first use of GPT. Designed for internal use within the company’s secure Azure environment, his Sidekick enables Sedgwick’s colleagues to investigate the impact of generative artificial intelligence (AI) performance and natural language processing in their daily work. . This joins Sedgwick’s existing set of AI-powered tools (smart.ly, mySedgwick, viaOne, etc.) to transform the way people interact and leverage technology for better results.
“Innovation is in our DNA” Mike Arbor, CEO of Sedgwick. “Sedgwick is proud to be the first in the industry to not only use GPT to improve billing documents, but to demonstrate how much we value the human touch. Designed to enhance, it helps move some of your administrative tasks forward: By automating important yet mundane aspects of our work processes, we can derive value from information more quickly and pass it on to our clients. effectively communicate with the public, freeing up more time for those entrusted with care.”
As a first step, Sedgwick is integrating its industry-leading platform already in use with Sidekick’s AI capabilities to facilitate invoice summarization, data classification and analysis. Here’s a first example of how a colleague works effectively with Sidekick.
Scan PDF documents to generate automated content summaries and easily add highlights to the appropriate claim file.
Applications can be used to quickly uncover critical data and complete tasks to have a meaningful impact on claims.
Sedgwick anticipates that future iterations of the application may be able to create an overview of claims as a whole, identify risk factors for individual claims and programs, and explore new data trends. .
“As part of Sedgwick’s people-first, cutting-edge technology, and data-driven approach to billing and productivity challenges, we focus on three things.” Jason Landrum, Sedgwick’s Global Chief Information Officer. “Transforming the way we communicate and engage with people through different channels. Automating processes and digitizing tools. Innovation to strategically and securely leverage the latest technological advances. We put technology to good use, finding ways to empower those who influence billing to improve their engagement, job satisfaction and performance.”
With 2,000 dedicated IT resources and data scientists, Sedgwick provides leading technology-enabled solutions for many of the world’s leading employers and insurers. The company’s capabilities and systems are unmatched, supporting virtually any type of loss or claim program resulting in improved return on investment, reduced litigation, better understanding of customer concerns, and faster resolution. , and improved overall satisfaction.
For more information on Sedgwick’s technology platform and implementation, please visit sedgwick.com/solutions/technology.
About Sedgwick
Sedgwick is the world’s leading provider of technology-enabled risk, benefit and integrated business solutions. The firm offers a wide range of resources tailored to the specific needs of its clients in the areas of damage, property, shipping, benefits, brand protection and other areas. At Sedgwick, kindness is important. Through the dedication and expertise of more than 31,000 employees across 80 countries, the company mitigates and reduces risk and loss, promotes health and productivity, protects brand reputation and impacts performance. We care about people and organizations by keeping costs low. Sedgwick’s major shareholder is the Carlyle Group. Stone Point Capital LLC, Caisse de dépôt et Placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more information, visit sedgwick.com.
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