“2024 will be the year that AI moves from discovery to execution,” SAP CEO Christian Klein said in an interview with CNBC earlier this year.
There's no doubt that AI is one of the hottest topics being discussed in boardrooms around the world, but today's business leaders are looking to break through the hype and turn all its potential into tangible business outcomes. We are competing to connect to
For SAP partners, this presents an unparalleled opportunity to offer more intuitive and autonomous solutions to customers and drive growth by creating new services and transformation programs tailored to industry needs. This opportunity is estimated to make him worth 15 billion US dollars in 2023.[1].
For SAP and many of our partners, AI is not a new concept. It has been built into our business solutions for a long time, natively injecting intelligence into business processes. But the exponential growth of AI, and specifically generative AI (GenAI), over the past 18 months is driving a major shift in the way computer systems learn from data, solve complex problems, and deliver creativity when needed. I did. Fundamentally changing business and society.
Opportunity to expand
SAP is committed to delivering relevant, reliable, and responsible business AI by combining the power of AI with the processes and data that run the business world. SAP currently serves more than 293 million cloud users worldwide, and our customers generate 87% of global commerce. The scale of SAP's data assets provides unparalleled potential to power large language models across industries.
If you look at past AI efforts from SAP partners, you'll see that they fall into two broad categories.
Enhance existing SAP business processes with AI-powered automation
AI has increased the types of data processes that can be automated. For example, SAP is doing the following: IBM Developed solutions to help clients in the consumer packaged goods (CPG) and retail industries by addressing the complexity of direct-to-store business processes and product portfolio management using traditional and GenAI solutions. Masu. By inputting data such as weather, traffic, and local events into the SAP Direct Distribution solution and applying AI to it, consumer goods companies can identify optimal store delivery routes and reduce costs and carbon footprint. .
In another example, SAP works with the following companies: microsoft Integrate the natural language processing capabilities of Microsoft 365 Copilot into your SAP SuccessFactors solution to improve how your organization attracts, retains, and upskills talent.
Creation of completely new services
AI also enables SAP partners to create new and innovative solutions, including quickly turning complex data into actionable insights. IcertisFor example, we offer an AI-powered contract intelligence platform on SAP Store, an online marketplace for SAP and partner products, that transforms the unique business information contained in contracts into structured data that connects to SAP solutions. With the ability to apply more advanced AI, this solution enables more efficient contract creation, negotiation, and obligation management, driving revenue and reducing risk across the enterprise.
Additionally, at SAP Store, a leading enterprise automation and AI software company, UiPathoffers the AI-powered UiPath business automation platform to help enterprises easily move critical operations to the cloud and accelerate digital transformation efforts.
Bringing these concepts to life for customers requires more than just a technological foundation. We need an ecosystem of committed and capable partners who can work with customers to define industry-specific use cases and bring them to life in a timely manner.
Accelerating your AI journey
The breadth of SAP's AI capabilities means there are many ways partners can implement AI into their solutions, allowing them to quickly find the path that best suits their existing expertise and future business goals. I can.
first, Integrated AI capabilities It is built into many existing applications and platforms, including ERP and HCM solutions and SAP Business Technology Platform (SAP BTP). In particular, the integration of AI into SAP BTP provides partners with a platform to train and implement powerful business AI models that can be easily customized using enterprise data. This is supported by the Generative AI Hub, which provides even more options for training GenAI models using industry-leading underlying models.
To bring partners closer to our activities, SAP organized the Hack2Build prototyping program. In this program, partners were invited to incorporate GenAI into their solutions in a way that aligns with their customers' actual business processes.
At a recent Hack2Build event, 10 partners were selected to test use cases using SAP Generative AI Hub as an AI foundation. Examples created include:
- LTIMindtree's intelligent supply chain solutions. GenAI was used to enable participants to predict accurate delivery dates by considering historical shipping data, real-time weather conditions, traffic patterns, production lead times, and other relevant factors.
- DXC Technology Services LLC's project demonstrates the potential of GenAI in healthcare by leveraging data from a mobile application for Parkinson's disease patients to help doctors make inquiries using business or medical terminology Did.
- In another Inflexion use case, we leveraged the power of the Generative AI Hub to build a web-based application that manages tasks that improve user experience through the use of conversation-based chatbots.
Our second area of focus is AI to streamline processes used by partners When creating technology solutions. SAP Build and SAP Build Code software development tools leverage GenAI to enable business and professional developers to quickly and easily create powerful applications, and to help partners bring new innovations to market faster. I'll make it.
And thirdly, we Incorporating AI into the core of how our customers engage with our applications and services. SAP Joule is an AI copilot that provides a context-aware interface to manage and improve business processes across the SAP application suite, making finding answers from SAP systems as easy as asking questions. Over time, partners will be able to utilize Joule as the primary interface between their customers and their systems, allowing them to redefine the way they interact with processes and corporate knowledge in a more natural language format. .
SAP's AI services also play a key role in helping you accelerate your path to value with RISE with SAP cloud transformation. SAP and its partners provide AI-powered development tools and content for SAP BTP to enable automatic code generation and reconcile data silos through intelligent migration tools.
Building partner AI capabilities
These areas of activity create different entry points where partners can incorporate AI into existing solutions or create entirely new solutions.
For partners to take full advantage of AI, they must go through a period of transformation to build the necessary expertise.
At SAP, we believe that every developer can become an AI developer. This means all developers from partner organizations have the same opportunities. Therefore, SAP is making targeted enablements available to partners, including a full range of AI-focused learning journeys, coaching services, a hands-on support model that includes Hack2Build events, and new dedicated certification options available through the SAP PartnerEdge program. It offers.
SAP's AI services for partners will continue to expand through 2024, with SAP establishing partnerships with leading GenAI models and MLOps providers to provide partners with cutting-edge AI technology and AI models. This includes recent announcements with NVIDIA and SAP's participation in the AI-enabled Information and Communication Technology (ICT) Workforce Consortium, in collaboration with Cisco and other leading companies, to increase the potential impact of AI. is focused on upskilling and reskilling the highest roles.
By making open source and proprietary base models available and through our AI services on SAP BTP, our partners can serve as a one-stop shop for their clients' business AI needs. We are also simplifying the process for partners to train their own AI systems by creating a single metric called an “AI unit.” This will make his AI use cases available across SAP's SaaS, allowing partners to track allocation and consumption. From the SAP for Me site.
Future partnerships powered by AI
SAP partners bring a wealth of business knowledge and domain expertise. Bringing SAP's AI-embedded portfolio to market, including the new Premium Plus package for RISE with SAP and Joule, and using business AI platforms and AI services, SAP partners can build AI for their business and Build innovative AI use cases. Accelerate your customers' cloud transformation.
