Marc Benioff, CEO of cloud software company Salesforce, told CNBC’s Jim Cramer on Wednesday that artificial intelligence will continue to be a big part of the company’s future, especially when it comes to one of its recent acquisitions, the messaging application Slack. Said it would be a benefit.
“My dream is for Slack to wake up and be intelligent on its own while we are working on all the data that is within Slack, our own LLM,” Benioff told Cramer. rice field. “For customers, having intelligence at their fingertips in Slack will be an incredible revelation.”
Earlier this month, Slack announced plans to add a number of generative AI features to the program, including Slack GPT, which can help you summarize messages, take notes, improve message tone, and more.
“So Slack will be my assistant, partner, co-pilot and help me run the company. It’s the same thing as ‘,’ continued Benioff.
He said that customers from Northwell Health Hospital Group in New York to luxury retailer Gucci have already begun to benefit from Salesforce’s use of AI, and are using Salesforce’s AI products to improve the performance of their call center workers. I added that there is. Benioff emphasized that Gucci’s case shows that AI enhances workers, not obsoletes them.
“We thought this would make the case process much more productive,” Benioff said. “Indeed, we turned call center agents into sales agents, marketing agents, giving them capabilities they didn’t have and enhancing them.”
Salesforce posted a decent quarterly report after the market closed Wednesday, with earnings up 68% year-to-date at the market close. The company’s total revenue for the first quarter was $8.25 billion, well above the $8.18 billion forecast.
