SELANGOR: Ricoh Malaysia unveiled its suite of AI, automation and integrated technology solutions at RICOH Empowering AI – Smarter Work, Real Impact, highlighting how companies are moving from AI experimentation to practical, real-world applications that can be integrated into operational environments across industries such as logistics, manufacturing, inspection and workplace operations.
The showcase comes amidst the broader industry push towards industrial automation and smart operations in Malaysia, particularly under the New Industry Master Plan 2030 (NIMP 2030). The plan aims to develop 3,000 smart factories by introducing automation, artificial intelligence and other advanced technologies.
Against this backdrop, Ricoh has demonstrated how intelligent technology can be integrated into operational workflows to improve visibility, reduce manual processes, and support more responsive operations across a variety of business environments.
The event was moderated by Ricoh’s Chief Digital Officer for Asia Pacific, Satoshi Tsugane, along with Federation of Malaysian Manufacturers (FMM) Chairman Jacob Lee Cho Kok and Ricoh Malaysia’s Managing Director Alice Lee, who highlighted increased collaboration between industry, technology providers and policy makers to support Malaysia’s industrial modernization efforts.
Satoshi said organizations across the region are increasingly moving beyond AI experimentation towards solutions that can deliver measurable business value.
“As businesses continue their digital transformation journeys, there is a growing demand for solutions that can more effectively connect information, workflows, and people.
“We are focused on helping organizations apply intelligent technologies in ways that create meaningful operational value and support long-term business transformation,” he said.
This showcase reflects the growing business demand for a more connected and intelligent operational environment, as organizations increasingly seek technology that improves coordination, operational visibility, and responsiveness across workflows.
Meanwhile, Mr Lee said as Malaysia strengthens its position as a regional manufacturing and logistics hub, businesses are placing greater emphasis on technology that improves efficiency, visibility and responsiveness.
“Manufacturers are under pressure to improve productivity and competitiveness in an increasingly complex operating environment.
“The challenge is no longer just deploying technology, but integrating solutions that deliver measurable improvements,” he said, adding that the cross-industry showcase will also help companies better understand how automation and intelligent technology can be applied to real-world operational environments.
The showcase also highlighted how intelligent technology is being applied to several operational areas, with AI as an enabler of operational precision. Intelligent inspection systems are designed to help improve accuracy and consistency in real-world operating environments, such as smartphone defect detection, fiber optic inspection, and print quality monitoring.
Second, AI is the powerhouse of workflow intelligence, and integrated workplace and workflow solutions aim to improve information access, coordination, and operational efficiency across everyday business processes.
Third, with AI as the foundation for connected operations, integrated automation and AI-powered technologies are designed to support more connected, adaptive, and responsive operational workflows across a variety of business environments.
Alice Lee said the conversation around AI is increasingly moving from possibility to implementation as organizations seek technology that can seamlessly integrate into operational workflows while delivering measurable impact.
“At Ricoh, we are focused on helping businesses operate intelligent technologies in practical and scalable ways across a variety of operational environments, from logistics and manufacturing to inspection and workplace coordination.
“This showcase reflects how AI can be applied to real-world production environments, with solutions that can adapt to different business requirements and support more connected and responsive operations.
“The priority is not just to automate, but to help organizations build long-term operational agility and competitiveness,” she added.
As organizations continue to accelerate their digitalization and automation efforts, this showcase highlights the growing role of intelligent technology in helping businesses improve operational visibility, responsiveness, and decision-making, while supporting more collaborative and adaptive ways of working in increasingly complex environments.
