“Daugherty and Wilson are advancing the conversation we need about the future of computer-human collaboration. … With grounded skill and enthusiasm, the authors have provided a roadmap that welcomes us to a productive future.”Satya Nadella, Microsoft CEO
Human + Machine: Rethinking, updating and expanding work in the age of AI Explore how artificial intelligence is being integrated into day-to-day business operations and management.
Paul R. Daugherty and H. James Wilson use research from more than 1,500 organizations to explore how companies are applying AI to customer service, logistics, product development, and back-office operations. The latest edition includes additional material on generative AI and its impact on workplace productivity and communication.
This book focuses on how organizations reorganize their operations after AI systems become part of their daily processes.
Daugherty and Wilson use examples of companies that have integrated machine learning into their existing operations to explain changes in hiring, training, workflow design, and decision-making.
We also explore implementation limitations and operational challenges, such as coordination between technology systems and employees.
Several chapters discuss new jobs created by human-machine collaboration. The authors explore how responsibilities are changing as AI systems take on functions related to forecasting and management tasks, changing the way managers and employees interact with information, workflows, and operational processes.
human + machine It helps you get an overview of how companies are adapting to AI across multiple industries. Its focus is on changes in organizational structure, management decisions, and workforces associated with long-term AI adoption.
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