Forwrd.ai, the pioneering data science automation platform tailored for RevOps leaders, today announced that the company has acquired LoudnClear.ai, expanding its no-code data science automation product lineup for RevOps. The acquisition of LoudnClear.ai, a multi-layered conversational AI platform for customer service teams, marks a strategic step for Forwrd.ai, adding data enrichment capabilities that unlock new customer signals to power predictive models that help support customer success and use cases.
With this acquisition, Forwrd.ai will add new integrations to customer support platforms such as Salesforce Service Cloud, Zendesk, Intercom, etc. Using LoudnClear.ai's technology, Forwrd.ai will enable RevOps executives to build no-code models that connect marketing, sales, and support data and patterns, allowing RevOps managers to effectively analyze, predict, and act on growth trends.
“Our technology enables RevOps leaders to seamlessly create and deploy predictive models without relying on data science teams to drive operational efficiencies and proactive business strategies,” said Kobi Stok, CEO and Founder of Forwrd.ai.
Forwrd.ai already has native integrations with Salesforce, Hubspot, Snowflake, Mixpanel, Oracle Eloqua, Marketo, Redshift, Big Query, and more, accelerating the transition from traditional BI to AI-driven predictive analytics. “Forwrd.ai helped us quickly build and operationalize an AI-based predictive lead scoring model,” said Claas Wallrodt, Senior Director of Marketing Operations at Deltek, Inc.
In 2024, AI will “take the world by storm,” emerging as a pivotal force in predictive analytics, among other areas of revenue operations. The maturation of AI and machine learning technologies, and the increasing availability of big data, are driving companies to aggressively pursue advanced predictive modeling and expand customer data infrastructure, learnings, and data science teams. These advancements come at a cost: while data science is key to growth and operational efficiency, building a data science team is complex, expensive, and requires recruiting talented people, resulting in 87% of data science projects failing.
Forwrd.ai provides organizations with an AI-based data science platform that eliminates the need for “full-fledged” data science teams, saving time and resources, to solve a problem that is projected to cost organizations $104 billion in 2023, growing to $776 billion by 2032.
“We are incredibly proud to join the Forwrd.ai team. This acquisition will enable LoudnClear.ai to continue building on our vision of empowering revenue operations and business teams to easily analyze unstructured data using NLP, machine learning and AI to gain a deeper understanding of customer sentiment,” said Shaked Izrael, CEO and co-founder of LoudnClear.ai.
