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To understand how advances in AI are impacting the workplace, BCG surveyed 12,800 frontline employees, managers and leaders in 18 countries around the world.
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When asked about the impact of AI on work, 52% of all respondents ranked optimism as one of the top two emotions, up 17 percentage points from 2018
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Only 14% of field workers say they have already experienced upskilling compared to 44% of leaders
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36% of respondents believe AI will eliminate their jobs
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71% of all respondents believe the benefits of generative AI outweigh the risks, but 79% believe AI-specific regulation is necessary
boston, June 7, 2023 /PRNewswire/ — From ChatGPT to DALL-E and everything in between, a new wave of generative artificial intelligence (GenAI) systems is rapidly transforming business. Employees are optimistic about how their AI, especially generative AI, will impact their work, but sentiment varies by seniority and country, according to new research released today by the Boston Consulting Group (BCG). Very different.
A study entitled AI at Work: People’s Voice, The study surveyed more than 12,800 C-suite and frontline employees in 18 countries across industries to understand how the evolution of AI is impacting the workplace. It is based on.
“GenAI is evolving rapidly, and its transformative impact is already being felt in workplaces around the world,” said Global Leader in AI and Software at BCG X, BCG’s technology building and design division. said study co-author Nicolas De Bellefonds. . “We are committed to helping our clients and partners leverage and build next-generation AI-powered solutions to drive positive impact and competitive advantage, new ways of working, upskilling people, , change management, and culture.”
Increased optimism, decreased concern, but varies by seniority and region
When asked about the impact of AI on their jobs, 52% of all respondents listed optimism as one of their top two emotions, up 17 percentage points from 2018, when the survey was last conducted. Concern has declined most sharply compared to five years ago, dropping from 40% to 30%.
Within organizations, senior leaders who use generative AI more often are more optimistic and less concerned about generative AI than their workers in the field. While his 62% of leaders are optimistic about AI, only his 42% of frontline employees share that sentiment. Also, 62% of his regular users of generative AI are optimistic about it, compared to 36% of non-users. A majority (80%) of leaders report using generative AI tools on a regular basis, but only 20% of frontline employees. In addition, field employees made up the largest percentage (60%) of non-users across generative AI tools.
Feelings about AI in the workplace also vary by region. The most optimistic Brazil (71%), India (60%), and middle east (58%). The least optimistic, however, is the United States (46%). Netherlands (44%), and Japan (40%). Regions most concerned about AI are: Netherlands (42%), France (41%), and Japan (38%), while the least concerned middle east (twenty five%), Brazil (19%), and India (14%).
Prepare for the impact of AI on your work
36% of respondents believe AI will likely eliminate their jobs. To prepare for the new era of AI at work, 86% of respondents believe he needs training to sharpen his skills (see document). However, only 14% of frontline employees said they had received upskilling training so far, compared to his 44% of leaders.
“Companies that get the most value out of AI will: 10-20-70 The rule: 10% of an AI effort goes to designing algorithms, 20% to building the underlying technology, and 70% to supporting people and adapting business processes. ” Vinciane Beauchène, BCG Managing Director, partner and co-author of the study. “Upskilling is essential and has to be done on an ongoing basis. It is not just about learning how to use technology, it is also about enabling employees to adapt to their roles as activities and skill requirements evolve. I have.”
Regulations and responsibilities are top priorities for employees
Despite concerns, 71% of respondents believe the benefits of GenAI outweigh the risks. But they also want to manage risk, with 79% of respondents overall believing his AI-specific regulation is necessary, indicating a marked shift in attitudes toward government oversight of technology.
Rather than wait for government regulations to be enacted, many companies are looking to develop their own responsible AI frameworks to manage this powerful emerging technology in a way that aligns with their organizational objectives and ethical values. are developed and implemented. Employee views on the effectiveness of these programs vary widely. 68% of leaders are confident their organizations are using AI responsibly, but only 29% of frontline employees say their company is taking appropriate steps to ensure responsible AI use I think.
Takeaways for leaders
Employees are ready to embrace AI in the workplace, but only if they feel comfortable that their employers are committed to doing the right thing. This report outlines her three key recommendations as leaders steer their organizations through her AI revolution:
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Make room for responsible AI experimentation. Comfort levels with technology play an important role, and the more regularly employees use AI and GenAI, the more they become aware of not only its benefits, but also its limitations and risks.
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Invest in regular upskilling. Given the speed at which technology evolves, organizations cannot treat upskilling as a one-off effort. You need to invest in training to help your employees prepare for job change and succeed in their evolving roles.
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Prioritize building responsible AI programs. Employees want guidance and reassurance that their organization is ethically approaching AI and GenAI, and leaders want to help shape new AI regulations.
“The level of employee concern about the responsible use of AI is staggering,” he said. Stephen Mills, BCG’s Chief AI Ethics Officer and co-author of the report. “Generative AI has suddenly appeared in 2022, so many companies are still catching up, but responsible AI should be a priority for all leaders. , companies cannot realize the full potential of GenAI.” “Employers are using AI responsibly. It can also improve and create value and competitive advantage for your organization.”
Download the publication here:
https://www.bcg.com/publications/2023/what-people-are-saying-about-ai-at-work
Media contact:
Eric Gregoire
+1 617 850 3783
gregoire.eric@bcg.com
About Boston Consulting Group
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About BCG X
BCG X is the technology construction and design division of BCG. Building on BCG’s deep industry and functional expertise, BCG X brings together deep technical expertise and ambitious entrepreneurial spirit to help organizations achieve innovation at scale.
With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers in over 80 cities, BCG X builds and designs platforms and software that address the world’s most important challenges and opportunities. increase.
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Source Boston Consulting Group (BCG)
