AI-enabled CloudOps and AIOps enhance cost efficiency, operational insight, and enterprise cloud resiliency
Taipei, February 9, 2025 — Nextlink Technology (TPEX: 6997), Taiwan’s leading multi-cloud solutions provider, today announced the 2026 product roadmap for its AICOM® Cloud Intelligence Management Platform and officially launched its new generative AI capability, AI Assistant. This milestone highlights Nextlink’s strong and growing capabilities in unique cloud product development and reaffirms the company’s leadership in the rapidly expanding cloud governance market. As global enterprises move toward mature cloud adoption, the demand for unified multicloud governance continues to grow, and Nextlink deepens the value of AICOM® through AI-driven multicloud native enhancements to help enterprises achieve precise management, cost and resource optimization, and a fully intelligent cloud governance experience.
Built on a generative AI foundation, the AICOM® AI Assistant provides contextual, accurate, and real-time responses across billing inquiries, access management, resource status, and cloud usage analytics. This assistant is designed to eliminate the need for time-consuming searches, helping both platform administrators and enterprise users quickly obtain information and follow step-by-step operational guidance. New users can be onboarded more easily, while in-house teams can spend significantly less time troubleshooting and managing cloud finance tasks. As a 24/7 virtual AICOM® consultant, the AI Assistant ensures uninterrupted operational support, elevates cloud governance from a passive tool to an active intelligence, and marks a pivotal shift to more proactive, autonomous, and reliable cloud operations.
In its 2026 roadmap, AICOM® will focus on evolving its CloudOps capabilities to enhance cost transparency, governance flexibility, and operational consistency across multicloud environments. The platform introduces a unified cross-cloud ticketing mechanism to unify the service support experience and store complete ticket history for compliance and auditing purposes. The newly redesigned access control framework, designed with governance insights across more than 1,000 enterprise environments, debuted in Q1 and provides clearer permission structures and a more intuitive onboarding model tailored to enterprise workflows. This evolution strengthens Zero Trust principles and least privilege models to ensure both ease of use and security. Combined with enhanced AWS cost optimization tools and improved billing alerts, enterprises can improve resource allocation and financial governance with greater precision, and align cost management and access control for more effective cloud operations.
AICOM® further extends AIOps strategies and elevates the role of AI in operational decision-making. Intelligent ticketing, AI-driven agents, and multimodal interaction capabilities that support voice, text, tables, and images enhance how administrators and users interact with cloud resources. AICOM® helps organizations identify issues before they impact operations with advanced resource visualization, real-time anomaly detection, and predictive insights, ushering in a new era of proactive, AI-powered cloud governance.
Shasta Ho, CEO of Nextlink, said: “Today, in cloud maturity, enterprises need a more efficient and predictive approach to cloud decision-making.” “Upgrades to AICOM® and its AI-powered capabilities provide instant, actionable intelligence across cost management and resource operations, helping our customers maintain visibility and competitiveness in a rapidly evolving market.” CY Sung, CTO, Nextlink, said, “AI is the foundation of next-generation cloud governance. “With our focus on CloudOps and AIOps, we are enabling businesses to operate their cloud resources faster, at lower cost, and with greater reliability. This commitment to innovation is central to Nextlink’s long-term research and development strategy.”
Nextlink will continue to invest in the autonomous innovation and technological depth of the AICOM® Cloud Intelligence Platform. By integrating advanced applications and multicloud governance capabilities, the company aims to help enterprises build resilience, accelerate cross-cloud transformation, and secure long-term competitive advantage in the cloud era.
For more information about AICOM® Cloud Intelligence Platform, please contact us or explore our product resources.
[For press inquiries]
Rita Tseng, Marketing Director, Nextlink Technology
rita.tseng@nextlink.com.tw +886 2-8501-5055 #170
[About Next Link Technology]
Nextlink Technology was founded in 2006 and has offices in Taiwan, Hong Kong, Shanghai, and Southeast Asia. With a team of multi-cloud certified architects and experts with extensive national and international experience, Nextlink provides enterprises with professional, diversified, and globalized cloud solutions and managed services.
Nextlink, in collaboration with its subsidiary Microfusion, provides public, private, and hybrid cloud integration services, including Amazon Web Services (“AWS”), Google Cloud, Alibaba Cloud, and Azure, to orchestrate multicloud architectures for enterprises, build complete cloud ecosystems across industries such as high tech, gaming, media, retail, and e-commerce, and help enterprises maximize operational synergies.
For more information, please visit https://www.nextlink.cloud/.
