Acquisition of ‘Social First’ AI Platform Accelerates Nextiva’s Mission to Equitably Treat Customer Support for Companies of All Sizes
Leading conversational platform Nextiva today announced the acquisition of India-based AI customer experience platform Simplify360. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world-class customer support across multiple channels including email, live chat, social media, online reviews and e-commerce . Simplify360 customers include Amazon, Honda, HP, Nestle, HDFC, Hyundai, Canon and Xiaomi. The purchase price was not disclosed.
“Conversations are what drive business growth. From day one, Nextiva’s vision was to bring all communication channels together into one conversation stream with productivity, customer and contact management, and collaboration tools. We are on a mission to put an end to unhappy customers and frustrated teams,” said Tomas Gorny, Co-Founder and CEO of Nextiva. “We no longer waste time switching between multiple applications. Nextiva keeps our teams productive and allows us to connect with customers, colleagues, and vendors anywhere in the world.”
Nextiva levels the playing field so that companies of all sizes have access to advanced technology to compete with the biggest tech companies and deliver great experiences to their customers and teams. “The acquisition of Simplify360 accelerates our shared mission by adding social media, reputation management, live chat and helpdesk CRM to his Nextiva offerings,” Gorny said.
A pioneer in the connected communications category, Nextiva powers billions of conversations each year across cloud business phone systems, text and team messaging, video conferencing and more, all from one powerful and intuitive platform. Nextiva customers will have immediate access to Simplify360’s products and can expect them to be fully integrated into his Nextiva platform over time. “Once Simplify360 is integrated into our platform, Nextiva will be in a category of its own, nothing else like it,” he said.
Rohit Gupta, co-founder and CEO of Simplify360, said: “We are excited to partner with Nextiva to accelerate our shared mission on a global scale, helping businesses around the world rise to the challenge of customer experience and win.”
The acquisition of India-based Simplify360 opens the door for Nextiva to the Asia-Pacific market as the company expands to support more businesses globally. Backed by Goldman Sachs and holding more than 50 patents, Nextiva is valued at $2.7 billion in its first and latest funding round in late 2021.
About Nextiva
Nextiva exists to help businesses grow without fear, so they can focus on what matters most: their customers. Over 100,000 businesses trust Nextiva to connect their teams and deliver great service in every conversation. Nextiva powers billions of conversations each year with its cloud business phone system, text and team he messaging, video conferencing and more. All of these are built for people, not IT wizards. Nextiva is changing the way he grows his business, one conversation at a time, from one powerful communication hub. Founded in 2008 and headquartered in Scottsdale, Arizona, Nextiva is valued at $2.7 billion in its first and latest funding round in late 2021. For more information, please visit www.nextiva.com.
