LivePerson, the global leader in conversational AI, has announced the debut of Bella AI. This is an unprecedented AI assistant platform that anyone can use to create their own AI in minutes, whether for business or personal use. they need.
In the time it takes to make a cup of coffee, Bella AI has created an AI assistant that can easily and securely help companies increase employee productivity, increase customer engagement and extend their own competitive advantage. to create. Bella AI Assistant can be used for a variety of use cases, powered by Large Language Models (LLM) that are reshaping the way the world does business. But unlike out-of-the-box LLMs, Bella AI’s capabilities make it quick and easy to create customized AI assistants that:
- Safe and secure for business: The employee and customer experience includes safeguards to ensure conversations are smooth and accurate.
- Easy to implement: Bella AI uses a simple conversational interface so anyone can create an automated assistant in seconds.
- No code: Enterprises can quickly test and deploy these generative AI experiences without the need for coding skills or difficult and time-consuming installations.
Bella AI is powered by AI and data from LivePerson, one of the world’s leading AI companies. Since inventing web chat for brands, LivePerson has continued to deliver enterprise-grade standards for trusted digital engagement. Now available to everyone through Bella AI. As part of its long-term vision for AI, LivePerson focused on leveraging his LLM early on and is now uniquely positioned to use it to generate better business outcomes. The company’s new EAI capabilities make generative AI equally accessible, secure to enterprise standards, and available to everyone.
“We tap into our greatest assets, including our rich 25+ year dataset of consumer conversations and 1 billion new conversational interactions each month, and unlock the power to anyone with a simple self-service interface. We do,” said founder Rob LoCascio. CEO of LivePerson. “With Bella AI, we can get rid of the gatekeepers who think AI is only for big companies, without removing the guardrails needed to deliver a safe experience. We look forward to seeing it evolve into a personalized AI-assisted tool in our daily lives that will greatly improve our productivity.”
Early use cases for Bella AI span all kinds of organizations, from the world’s largest enterprises to personal use.
- enterprise Experiment and deploy generative AI in a safe environment. This includes piloting Bella AI to generate excitement about the power of his LLM across the organization, or launching an automated employee engagement program to keep general HR and IT inquiries completely within the company conversation. You can solve it with a type program.
- Small and medium-sized enterprises Bring your existing customer-facing content, such as PDFs and websites, into Bella AI to create custom AI assistants that expand your reach with natural-feeling conversations. All of this within a usage-based, risk-free model.
- individual Create your own generative AI assistant in minutes within a trusted platform designed for enterprise-grade safety and security.
In addition to businesses, Bella AI helps nonprofits leverage LLM to increase productivity and scale without sacrificing safety. LivePerson will make Bella AI freely available to nonprofits through 2023.
In the coming weeks, Bella AI will bring the ability to deploy AI assistants across multiple channels (such as voice and WhatsApp) at the click of a button, user-friendly tweaks and bot optimizations, and the ability to leverage existing data. It is further enhanced by features such as To evaluate and improve customer and employee experiences. For example, marketers can ask AI assistants how consumers are responding to campaigns, what ideas they should consider for improvement, or product owners can ask what consumers are having. You can ask about problems and how to create a roadmap to solve them.
To get started leveraging Bella AI for your own business goals, start your 30-day free trial and create your own AI assistant here (North America only).
To learn more about how your organization can create a vision of trustworthy AI and execute it to achieve better business results, watch LivePerson History on May 2, 2023 at 12:00 PM ET Join us at our generative AI launch event.
About Live Person Co., Ltd.
LivePerson (NASDAQ: LPSN) is the global leader in trusted, equitable AI for business. Hundreds of the world’s leading brands, including HSBC, Chipotle and Virgin Media, use our His Conversational Cloud platform to securely and responsibly engage with millions of consumers. Powering 1 billion conversational interactions every month, we provide uniquely rich datasets and secure tools to unlock the power of generative AI and large-scale language models for better business outcomes. Fast Company named the #1 most innovative AI company in the world.
To talk to us or our AI, visit liveperson.com.
