According to the latest data from the National Bureau of Statistics, nearly one in six (16%) companies currently have at least one AI application in place. Of these, spam filters are the most specified (11%), currently using chatbots (4%), facial recognition (3%), voice assistants (1%) and personalized shopping (1%). Fewer companies have
Based on ONS data Business/Insight Status Survey (BICS), among companies currently using or planning to use any of the specific AI applications, the most common reasons for using them are improved cybersecurity (35%) and increased efficiency. It was an improvement (35%).
Turning to the public, the ONS reported signs of growing public awareness of AI over the past year. From May 4, 2023 to May 14, he also found that the ONS Opinion and Lifestyle Survey, which collected data, found that half (50%) of adults used AI in their daily lives at all in the month before the data. I know you answered no. For collections, 45% used it sparingly and 5% used it frequently. Self-reported AI usage was lowest among adults aged 70 and over, with 68% not using AI at all.
Looking at where people are using AI, ONS data shows that nearly a third (34%) of adults have used an AI chatbot in the past month. Of these, the most reported uses were customer service (50%), tryouts (33%), entertainment (19%), and advice (19%).
Most seniors over the age of 70 reported having used chatbots for customer service (63%) and advice (28%). On the other hand, most young people between the ages of 16 and 29 reported using AI chatbots to try them out (58%) and for entertainment (29%).
The data also show that people have not yet formed strong opinions about the negative or positive impact of AI on society. ONS cites a KPMG survey, in which 34% of UK respondents said they intend to trust the use of AI to some extent, almost or completely in 2023, compared to KPMG’s 2021 survey. Up from 26%.
The UK figures from the KPMG survey are slightly lower, with similar confidence in AI to data from France (31%), Canada (32%), Australia (34%) and Germany (35%). Trust level higher than US trust level (40%).
The KPMG survey found that countries with the highest willingness to trust AI were India (75%) and China (67%), which were also among the countries reporting the highest subjective knowledge of AI. 82% reported. Subjective knowledge of AI was moderate to high in China, with 77% in India compared to 32% in the UK.
Ian West, Head of Technology and Alliances, KPMG UK, commented on the ONS data: “Businesses may not find AI useful for them, but there are many useful tasks that they may not have thought of: cost optimization, new product solutions, cybersecurity, and more.
“The term AI encompasses many different types of technology, but it’s not all about generative AI chatbots, as we hear a lot these days. We need to keep an open mind to see if we can help the business.
“There will certainly be areas where AI will have a big impact, such as the consumer sector, but that doesn’t mean AI can’t help other companies become more efficient and improve their processes.”
