According to the report Kore.ai leads the use of LLM and GenAI for conversational AI to power modern AI safely and responsibly at scale
Kore.ai, a leader in enterprise conversational and generative AI platform technology, today announced that it has been named a Leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024. Kore.ai was rated along with 13 other Conversational AI providers and ranked as the highest scoring leader in the “Current Products” category.
Providers were evaluated based on 23 criteria. Kore.ai is the best in vision, roadmap, and partner ecosystem standards (within the “Strategy” category), as well as language models and generative AI support, AI asset orchestration, omnichannel, digital user experience, and voice. You got your score. Support, Answer Management, Business Insights & Trust, Security & Privacy Standards (in the 'Current Services' category).
“AI is a highly transformative technology that has the potential to significantly impact businesses in many ways. We have demonstrated positive impact, and this recognition from Forrester is a testament to the strength of our robust platform, vision, and commitment to innovation,” said Raj Koneru, CEO and Founder of Kore.ai. I am.
The Forrester Wave on Conversational AI for Customer Service evaluated 14 top vendors. Vendors in this market differentiate themselves by mastering the art of coordinating multiple AI assets to deliver smarter and more useful chatbots and intelligent virtual assistants (IVAs). (For more information, access your free copy of the report.)
“Kore.ai’s products go from strength to strength, with cutting-edge omnichannel capabilities, the latest security and trust features, and a superior digital user experience. …Reference customers rely on the company’s development tools and pre-built “Kore.ai brings modern AI to many customer service use cases and is ideal for businesses that need AI capabilities across their contact centers,'' the Forrester report said. I am.
At its recent global customer conference, Kore.ai Konversations 2024, the company brought together over 200 leading companies to discuss the AI landscape. There, senior executives endorsed the company's vision, comprehensive platform capabilities, innovation roadmap, and how it enables the company to achieve its business goals.
This rating from Forrester is the latest in a series of rankings for Kore.ai by analyst firms. The company was named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms in 2022 and 2023, and consistently ranked in the Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens, and Aragon Research Globe. He is positioned as a leader. Conversational AI reports, and G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.
About Kore.ai
Kore.ai is a leading provider of advanced AI with 10 years of experience helping companies realize business value through the safe and responsible use of AI. The company's innovative platform, no-code tools, and solutions are used to deliver end-to-end customer and employee experiences from automation to human assistance and to build generative AI-enabled applications. Kore.ai takes an open approach that allows companies to choose the LLM and infrastructure that best fits their business needs. Trusted by over 200 partners and his 400 Fortune 2000 companies, Kore.ai helps drive your AI strategy. The company has a strong patent portfolio in his AI field and is recognized as a leader and innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices supporting customers in India, the United Kingdom, the Middle East, Japan, South Korea, Europe and more.
