chicago, February 11, 2026 /PRNewswire/ — Kearney https://www.servicenow.com/, the world’s leading management consulting firm, announced a partnership with ServiceNow, the AI control tower for business reinvention, to help organizations unlock enterprise-scale value through agent AI.
The collaboration leverages Kearney’s strategic insights and process reimagining capabilities on the ServiceNow AI platform to help clients accelerate digital transformation, improve operational efficiency, and deliver tangible business impact at speed and scale.
“To transform agent AI from a concept to an enterprise reality, Fundamentally rethinking the structure of work—Design adaptive processes and leverage autonomous agents to make decisions, freeing people to focus on higher-value decisions. This partnership will help enterprises activate and monitor this new operating model, providing a practical path to realizing the full impact of agent AI. ” Brent Smolinski, Partner, Digital and Analytics
Through this partnership, Kearney will work with organizations on the ServiceNow AI platform to transform business processes and unify fragmented workflows across sales, operations, and service functions. This joint offering helps clients drive value across three key dimensions:
- Operational excellence: Faster exception handling and fewer service leaks
- Workflow optimization: Increased process speed and cross-departmental transparency
- End-to-end impact: Live process orchestration powered by AI and workflow automation
“This is an exciting moment. Together with Kearney’s strategic leadership in AI and ServiceNow’s AI, data, and workflow platform, we are delivering the transformation from strategy to execution, bringing intelligence, connected data, and seamless workflows to accelerate outcomes at scale.”– Ravi Asrani, Group Vice President, Global Partnerships and Channels, ServiceNow
This partnership represents a commitment to helping organizations realize the full potential of AI-driven transformation through business process reengineering (BPR.ai), which combines Kearney’s strategic consulting heritage with the ServiceNow AI platform to deliver real business outcomes. This service goes far beyond implementing individual AI tools and redefines the way organizations operate by rethinking entire end-to-end processes and enabling a truly digital workforce.
“Our clients are facing a fundamental change in the competitive landscape driven by AI, and our role at Kearney is to help translate that change into practical, tangible, and scalable results. Through our investments, we are focused on delivering real impact. We are excited to work with ServiceNow to help clients go beyond concepts and pilots to embed AI in ways that deliver tangible business results.” – Ben T. Smith IV, Director and Chairman of Digital and Analytics, Kearney
In recent client engagements, this approach has helped transform IT organizations to agentic, AI-first operating models, redesigned IT objectives operating models, driven supplier cost savings, and established innovation co-investment models with partners. As a result, we reduced annual running costs by more than 30% and accelerated the adoption of agent AI and digital workforce across IT services.
With BPR.ai, Kearney guides clients through enterprise-scale reinvention, transforming not just task automation but the speed, transparency, and value creation across their businesses.
About Carney
For 100 years, Kearney has been a leading management consulting firm and a trusted partner to three-quarters of Fortune Global 500 companies and governments around the world. Our people, located in more than 40 countries, make us who we are. We put impact first, tackling our clients’ toughest challenges with creative thinking and a commitment to making change happen together. We’re right by your side, delivering value, results and impact.
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