Ixigo unveiled a fully AI-native travel app at its flagship technology event, ixigo NEXT. The redesigned app integrates artificial intelligence throughout the user experience, going beyond transactional booking to become a conversational, intuitive, and deeply personalized travel companion. At the heart of the new app is Tara, reimagined as a multimodal AI assistant that plans, books, and acts on your behalf. Unlike traditional chatbots, Tara is built into the core experience of your app and can handle complex intent-driven queries. Users can interact naturally in English, Hindi, and Hinglish via voice, text, or tap.The app introduces Trip Mode, which consolidates all post-booking information into one view. From boarding pass and gate details to baggage belt updates and real-time alerts, Trip Mode ensures travelers are prepared every step of the way. Additionally, it suggests when to depart to the airport based on actual traffic conditions and provides personalized content recommendations during your trip.Tara goes beyond search filters and even understands prompts like “What hotels in Dubai have views of an infinity pool and Burj Khalifa?” or situational requests like “Hello TARA, I forgot our anniversary, please help!” To provide you with personalized recommendations. It also proactively assists users by tracking flight schedules, managing cancellations, processing refunds, and viewing real-time travel updates.Ixigo also announced Agentic Travel Flows, where AI agents autonomously perform travel tasks in the background. These agents can send boarding passes directly to WhatsApp, update them in Apple Wallet or Google Wallet, and coordinate with hotels before check-in. Monitor flight schedules, alert users of delays, and seamlessly manage refunds. All agent features are opt-in, ensuring users are in control.Speaking at the launch, Group Co-CEO Rajnish Kumar and Group CEO Alok Bajpayee said, “With the new AI-native version of our app, we are reimagining travel as a conversational, intuitive and deeply personalized experience powered by AI. We believe the future of travel will be agent-driven. AI can understand intent, take proactive action, and seamlessly assist travelers before, during and after their trip.””
