“We’ve done over 70 workshops because people don’t know where to start,” he said.
The company uses an “Optimize, Accelerate, Transform” model to guide customers through stages of maturity, starting with workflow improvements, before moving on to more ambitious transformation projects.
The provider is already seeing significant efficiency gains from AI-driven automation, both internally and among customers.
Other use cases include automatic reporting and time tracking, eliminating the need for manual administrative tasks.
Despite the increased interest, Mr Galloway believes New Zealand’s institutions are still outdated.
“As Jack Welch said, you have to change before you have to,” he said.
He added that some organizations are still holding off on implementing AI altogether.
“Some CEOs say, ‘AI is not on next year’s agenda,’ and this shows a lack of awareness about what’s going on,” he says.
While IT360 invests heavily in AI, it continues to center its strategy on cybersecurity.
“We often lack the maturity around security that we have a history of,” Galloway said.
He warned that not addressing security basics could lead to serious risks.
“Be aware of the basics of cybersecurity or you could find yourself in a situation where your API is insecure and suddenly you have 100,000 contacts exposed.”
Looking ahead, Galloway said the pace of AI innovation is making it difficult for companies to wait for perfect conditions before investing.
“People have this idea of waiting and seeing what happens, but if you start the journey now, the world could change within two weeks.”
IT360 is focused on expanding capabilities while hiring new thinkers.
“We’re hiring people who think differently, people who think about AI first, not as a bolt-on,” he said.
