Human engineers collaborate with GenAI agents to increase speed and accuracy while adhering to data protection and ethical use regulations and ISG provider lenses.® the report says
2025 ISG Provider Lens® AI-driven ADM service reporting
“Companies are
According to ISG, cloud migration and hybrid architectures are at the heart of Germany’s ADM evolution. As Europe’s largest cloud market, the country continues to balance modernization and data sovereignty requirements. Enterprises are investing in cloud-native and containerized applications that interoperate with on-premises systems, especially in highly regulated industries. A focus on interoperability, scalability, and performance is driving widespread adoption of new development methodologies.
The pace of GenAI adoption and application modernization
According to ISG, the digitalization of healthcare is creating a huge demand for regulated application development. Following Germany’s 2019 law allowing doctors to prescribe digital medical apps, healthcare companies are looking for providers who can help them build applications for remote monitoring, digital treatments, and AI-assisted diagnostics. These applications must meet stringent performance and privacy benchmarks, opening new avenues for development professionals skilled in medical informatics and data privacy.
“Across the market, there are notable differences in GenAI maturity across sectors, with manufacturing and healthcare leading the way,” said Oliver Nickels, lead author of the report. “Integrating GenAI into fragmented toolchains remains a challenge for many medium-sized German companies.”
The report also explores other trends in AI-driven application services.
Learn more about ADM-related challenges facing enterprises
2025 ISG Provider Lens® AI-driven ADM service reporting
The report names adesso SE, Allgeier, Computacenter, DATAGROUP, Deutsche Telekom MMS, Materna, and msg systems as leaders in this quadrant.
Furthermore, Coforge has been named a Rising Star in this quadrant (a company with a “promising portfolio” and “high future potential” as defined by ISG).
In the field of customer experience, LTIMindtree has been named a 2025 Global ISG CX Star Performer among AI-driven ADM service providers. LTIMindtree received the highest customer satisfaction score in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence™ program, the highest quality rating in the technology and business services industry.
2025 ISG Provider Lens® AI-driven ADM service reporting
About ISG provider lenses® the study
ISG Provider Lens® The Quadrant research series is the only service provider evaluation of its kind that combines empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Companies can leverage rich detailed data and market analysis to help select the right sourcing partner, while ISG Advisors use reports to validate their market knowledge and provide recommendations to ISG’s business customers. The survey currently covers providers offering services around the world.
About ISG
ISG (Nasdaq: III) is a global technology research and advisory firm with a focus on AI. A trusted partner to more than 900 clients, including 75 of the world’s top 100 companies, ISG is a long-time leader in technology and business services and is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. Founded in 2006, the company is known for its proprietary market data, deep knowledge of the provider ecosystem, and the expertise of 1,600 experts around the world who work with clients to maximize the value of their technology investments.
View source version on businesswire.com. https://www.businesswire.com/news/home/20251113055878/en/
Press contact:
Philipp Jansch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com
Matias Longo, ISG
+49 152 341 464 63
matthias@longo-pr.de
Source: Information Services Group, Inc.
