fulcrum (www.fulcrumapp.com) A field-focused process and data collection platform for geospatial field processes and data collection recently launched Audio FastFill, a voice-driven, multi-faceted AI data collection tool.
It integrates advanced AI within the platform to create text scribes for field teams, eliminate the efficiency of manual entries, allowing field users to naturally direct the form, generate richer, more practical data inputs with system understanding and accurate porting fields.
Fulcrum helps you dynamically understand the contexts that appear in complex fields such as picklists and conditional logic, eliminate the efficiency of manual input, simplify workflows, and ensure ease of use in demanding environments. You can also analyze one continuous audio file to place all the information in the correct corresponding field and enter it in non-text fields, such as numbers and drop-down lists.
Pricing: Structure is not actual cost, free demo, free trial.
aiphone
aiphone (www.aiphone.ai) is a cross-language calling app using AI translation. It translates phones in real time – speeches in your language and other languages The party hears it right away, and vice versa. How it works: You invite anyone through a simple link – there are no additional apps needed for them.
Apps that support dozens of languages and dialects are trained to translate words and understand the context behind them. It also supports camera translation. Absorbs the photo or select a saved image (such as a signature) to get instant translation. It also translates video and voice calls from WhatsApp and other apps.
Pricing: Free trial packages available from X, Tiktok and Facebook, with weekly, monthly and annual plans available.
ServiceMonster
ServiceMonster Management Software (www.servicemonster.com, 888/901-3300, covering in September 2022 line) Recently introduced Payment for ServiceMonster The mobile app has the ability to promote both instant brand invoices that can be sent via credit cards, debit cards, and ACH via instant email or text. Suitable for solo operators and multi-crew services businesses, it has the ability to automate reminders and follow-ups. You can safely store your cards in your files for repeat customers or repeated billing.
ServiceMonster payments include built-in additional charges, so you can legally pass credit card processing fees to your customers, if permitted by law. Additional charges will automatically be configured during setup based on your location. Most credit and debit card transactions can be deposited in your bank account in just two business days. Solution Payments offers integration with QuickBooks Online and QuickBooks desktops. Demos are available.
Plannit
Plannit (www.plannit.io), Covered in an August 2021 column, we recently added a smart call answering system designed to act as a virtual assistant, handling calls when team members are not available. With 24/7 multilingual support, the system features intelligent call routing using sophisticated algorithms to call the appropriate department or representative based on predefined criteria.
Users can customize menu options. Software that can receive messages can be programmed to answer the FAQ. You can also qualify and prioritize prospects by asking questions, recording answers, and saving them as audio files in the Message Center. The service requires a new phone number obtained by Plannit, but calls to existing business numbers can be redirected to film messages if necessary.
Gorilla Desk
update: Gorilla Desk (www.gorilladesk.com) was originally covered in a January 2025 Tech column and has several new AI agents on platforms (both desktop and mobile apps) designed to handle customer interactions across multiple channels, including SMS, web chat, VoIP phones, and client portals.
New features available in the customer portal and text messaging allow customers to book their services 24/7. This allows the solution to streamline and automate the entire process, to book and confirm, and to route planning and optimise.
How it works: Start the process by embedding AI agent options directly into the website and, if necessary, customers can contact the AI receptionist of the embedded company via one of these portals to facilitate, record and find all calls without jumping between apps. Client Portal Agents allow customers to safely request and view new work Previous documents are always available. Gorilla Desk notifies you whenever a new work request is sent, both in-app and via email alerts.
There are two types of AI conversation. static and dynamic. Static conversations provide general Q&S with information responses. Dynamic conversations include systems that take actions, such as capturing new lead information and scheduling pending reservations. (Pricing: $1.00 for each completed static conversation and $1.75 for each completed dynamic conversation. )
The Gorilla Desk has four new agents in the work. Kong ai (Supreme Intelligence), acts as central intelligence, provides advanced analytics and generates custom reports. Mantis AI (Ops & Admin)automates administrator roles and helps you to perfectly execute your daily operational workflow. Atrax AI,This will help you deploy your website and help you with page generation and optimization. Lotus AI (customer sentiment)focusing on providing analysis of the customer's perspective, so you can see which conversations require true human attention. and SMS and Customer Portal Agent, Incoming customer SMS 24/7 sends a message to your conversations with AI.
