Woodruff Sawyer is one of the world's largest independent insurance brokerages. Matt Kulangara is a partner, CIO, and CISO at the company, where he has spent five years building enterprise IT.
Over the past 25 years, Kulangara has held every role in the technology industry, from network engineering to application development and project management, all the way to Vice President of Global IT. This was followed by his ACE Insurance, which is one of the world's largest airlines.
Woodruff Sawyer uses a variety of technologies to improve the customer experience, including enabling connectivity between customers and their risk management professionals.
“The idea is that it's really about improving customer service, not cutting costs,” Kulangara continues. “For us, the idea was actually from the beginning that Connect needed to further strengthen the brand, not diminish it.” Here he talks about Connect's opportunity at Woodruff Sawyer, We talk more about the use of AI and data in insurance brokerage.
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