Employees using artificial intelligence tools generated in the workplace without company approval or supervision – practice known as “Bring Your Own Ai” or Byoi can introduce risk to businessesaccording to mit Researcher.
“We definitely don't talk about the theory here,” he said. Nick van der Mullena MIT research scientist Information Systems Research Centerinside MIT Sloan Management Review Webinar. “This has been happening for quite some time.”
The temptation to Byoai can be particularly serious in companies that have banned it AI chatbot It has been published, such as chatgpt. Samsung, Verizon, JP Morgan Chase Other banks have it Prohibited Or restricted the use of external AI chatbots Due to regulatory and security concerns.
The problem is Acquired emergency As AI models become more powerful and freely available, they are among business leaders.According to MIT.
Research from Van der Meulen and fellow research scientists Barbara Wixon Last year, around 16% of employees in large organizations showed they were already using AI tools. With that number It is expected to rise to 72% by 2027. this This includes unauthorized and unauthorized use of AI.
They warned of the risks that employees may encounter when using these tools without guidance.
“What happens in the case of sensitive data? It will be entered into that platform Do you not control it? When business decisions are made based on outputs that no one fully understands? ” said Van der Mullen.
Researchers said there are two types of implementation of generator AI.
- genai tool Like chatgpt Microsoft Copilot It is being used In Increases productivity and efficiency for individual employees. They are freely available, but it is difficult to translate the use into ROI.
- genai Solution Company-wide deployment of AI across processes and business units to bring value to the company.
It is to separate the two uses of AI generated useful because that “It helps you to tackle each one different And they manage their values properly,” Wixom said.
The tool is a cost management play It must be It is processed in the same way as a spreadsheet or word processor.
“In a way, for most organizations, they simply represent the new costs of doing business,” Vandermullen said.
Solutions can help a variety of areas of the company, whether it's a call center, marketing, software development, or another business unit.
“They provide measurable lifts either in efficiency or in sales,” Wixom says.
For example, IT service providers Wolters Kluwer We have developed a generation AI tool That can be done Read the raw text directly from scanned images of the lien document. Banks using this tool have been able to reduce loan processing times over weeks to days to days.
“That's not something that Wolters Kluwer or individual employees at the bank could do on their own with the Genai tool,” says Van Der Meulen. “Creating these solutions requires efforts from many stakeholders. In Integrate them into the system. ”
ai It is being used As a tool, employees are responsible for successful use. ai It is being used In a company as a solution, the organization owns its successThe researcher said.
this It's another important To guide the company how to manage these two types of generation AI, distinguishingthey said.
Read again: MIT discovers AI training paradoxes that can enhance robot intelligence
Tips for managing Byoai
Simply prohibiting these tools is neither practical nor effective.
“Employees don't just stop using Genai, they start looking for workarounds,” says Van Der Meulen. “They look at their personal devices, use unauthorized accounts, and use hidden tools. So instead of reducing the risk, they made detection and management even more difficult.”
The researchers recommended three important approaches to managing BYOAI.
- Establish clear guardrails and guidelines.
Organizations should always inform employees that they are always acceptable, such as searching for publicly available items. information, And those it is It is not approved, such as entering your own information into a publicly available AI chatbot. In a survey of senior data and technology leaders, 30% reported having well-developed policies regarding AI use in workersThe researcher said.
- Invest in training and education.
Employees need what researchers call “AI direction and assessment skills” (advisor skills). if They don't know how to use the tool wellthey are not that effective. It's not enough to do online tutorials. Employees need to practice.
For example, ZoetisGlobal Animal Health Company, Data Analysis Unit runs three sessions per week it is Over 100 employees attended In each session For practical AI practices.
The researcher said JD WilliamsZoetis' chief data and analysis director likened it to teaching people how to change tires by changing tires.
- We provide tools approved by trusted vendors.
Organizations should be banning AI tools because it doesn't work and allowing AI tools to be used is not viable as it becomes impossible to use safely. Instead Provide employees with approved AI tools.
Zoetis has implemented the “Genai App Store,” where employees apply for licensed seats. They have to say why they need them App, And use it to share their experiences. this Help your company identify valuable applications while managing costs.
“This is a way to avoid paying Joe $50 a month from finances.
For organizations just beginning their Genai journey, Wixom also recommended establishing a centre of excellence. It could be either One person or small team – provides a corporate-wide perspective and coordinates efforts across departments.
But most importantly, “it's important to remind everyone that the final game is here,” Wixom said. “The key to AI is to create value for our organization, regardless of its flavor, and ideally create value that is in the book.”
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