Verint®Verint, the CX Automation Company™, announced that a global insurance company reported superior AI business outcomes by using multiple bots on the Verint Open Platform.
This global insurance company deployed Verint Exact Transcription Bot, Verint Coaching Bot and Verint Quality Bot in their contact centre operations and reported tangible AI business results:
- Verint Exact Transcription Bot achieved 95 percent call classification accuracy, leading to improved workflow, reduced repetitive calls, and improved customer experience, resulting in the brand reporting a 97 percent increase in customer NPS (Net Promoter Score).
- Verint Coaching Bot and Quality Bot reduced policy renewal call times by over three minutes on average, helping the brand improve agent capabilities and save approximately $6 million annually. These savings were achieved within three months of deploying Verint Bot.
“Insurers want to increase policy renewal rates without increasing contact center headcount, and this is a powerful example of how multiple Verint bots are helping a global insurance brand achieve their goal,” said Daniel Ziv, vice president of go-to-market strategy at Verint. “The Verint Open Platform is deployed by many of the world's largest insurers, delivering powerful AI business outcomes for the industry.”
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