Leading banking group Emirates NBD has announced a transformation focused on harnessing the power of generative AI to transform its operations and improve productivity across the various business functions Microsoft supports.
This collaboration aims to open up new opportunities for innovation, efficiency and customer experience within the banking industry.
This transformation includes three major initiatives driving significant advances in software development, collaboration, and customer engagement.
Enabling Emirates NBD’s IT Team with Github Copilot X: Emirates NBD recognizes that the IT team plays a critical role in efficiently delivering robust software solutions that drive business innovation. With the help of Microsoft, the bank’s IT team leverages the cutting-edge capabilities of Github Copilot X, an advanced generative AI tool developed by Microsoft, with over 1,000 developers now using this cutting-edge coding assistant. I am using it.
By leveraging this tool, Emirates NBD expects to significantly improve coding proficiency, software development speed and quality. This advancement marks another step in transforming Emirates NBD’s technological capabilities, enabling the bank to be more agile and efficient in meeting customer needs.
Piloting the use of Microsoft 365 Copilot across the organization: As part of our commitment to driving digital transformation, Emirates NBD will be one of the first companies to access a preview of Microsoft 365 Copilot. Leveraging generative AI, this collaborative tool enables Emirates NBD employees to improve productivity by automating repetitive tasks, generating content and assisting in complex decision-making processes. By piloting the use of Microsoft 365 Copilot across the organization, Emirates NBD aims to build a more agile and intelligent workplace, drive innovation and optimize productivity.
ChatGPT use cases launched across all business and support functions of Emirates NBD: Recognizing the importance of customer experience and streamlined business operations, Emirates NBD has deployed ChatGPT, a state-of-the-art conversational AI model, across all Deploy across business and support functions. , contact center, marketing, legal, compliance and risk departments.
The bank recently hosted a successful “Generative AI Hackathon” with a mixed business and IT team working with experts from Microsoft, McKinsey and Quantum Black. During the hackathon, Emirates NBD gained valuable insight into ChatGPT’s capabilities, rapid engineering, dataset preparation and model fine-tuning techniques. With the introduction of ChatGPT, banks will be able to deliver personalized customer experiences, improve operational efficiency and drive innovation across the organization.
push the boundaries
Abdullah Qassem, Group Chief Operating Officer, Emirates NBD, said: “We are thrilled to be working with our longtime partner Microsoft on this initiative. , we aim to transform our business operations and elevate the bar for our customers.” “By gaining experience and staying at the forefront of technological innovation, we will further strengthen our position as a leader in digital innovation. It is a testament to Emirates NBD’s commitment to
Samer Abu Letaif, Corporate Vice President and President, Central, Eastern Europe, Middle East and Africa (CEMA) at Microsoft, said: “The age of AI has arrived and we are excited to help Emirates NBD unlock its transformative power. We are pleased to announce that the AI,” he said. is the defining technology of our time, serving as the ultimate amplifier to revolutionize the way we work and unlock creative potential.
A new level of productivity
“At Microsoft, we have leveraged advances in supercomputing and machine learning to train powerful AI models that can use natural language to revolutionize a variety of tasks. We are proud to bring leading-edge generative AI tools to Emirates NBD, enabling teams to innovate, collaborate and reach new levels of productivity.”
The partnership between Emirates NBD and Microsoft marks an important milestone in the banking industry, setting new standards of innovation, efficiency and customer centricity. Emirates NBD is poised to unlock new growth opportunities, redefine customer engagement and shape the future of banking by harnessing the potential of generative AI.
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