Generative AI is increasingly impacting the way organizations do business and is already impacting the workforce. In fact, in a recent survey of 225 US executives conducted by KPMG LLP, 72% of respondents said generative AI could play a key role in improving productivity. Additionally, 66% of respondents feel the future will change the way people work, and 62% said it could ultimately drive innovation and help create more products and services. I feel
However, with the introduction of generative AI, survey participants noted potential negative impacts, with 47% expecting less job security and 41% less overall development opportunities. I am concerned. Nearly two-fifths (39%) also expect generative AI to reduce social interactions, and therefore believe anti-social behavior may increase in office environments.
“When you think about the human side of generative AI, there are two factors,” said Felicia Lyon, Principal, Human Capital Advisory, KPMG LLP. “First, how we can leverage employee-driven innovation hubs to enable frontline workers to participate in the development and testing of new AI technologies and the impact on jobs and jobs. , is a way of decomposing work, maximizing AI to complete tasks faster, leveraging the higher powers of employee engagement to reshape new roles and jobs, and transforming organizational mission and vision. It’s a way to do meaningful work that moves forward.”
Generative AI needs new talent and training
Two-thirds (66%) of U.S. executives say generative AI implementation requires both hiring new talent and training existing talent. In fact, 71% of executives believe that IT/technology departments need to hire and train employees to successfully adopt generative AI. Management believes knowledge of AI, ML, NLP, text-to-speech, and text-to-speech are seen as the most desirable skill sets when implementing.
“When it comes to hiring and upskilling, it is important to build a culture of using AI responsibly,” Lyon added. “By helping employees understand how best to use AI in their business, organizations can maintain credibility in the marketplace and internally through their employee brand.”
Key findings from the survey:
- 72% said generative AI could play an important role in improving workplace productivity.
- 66% said generative AI will change the way people work in the future.
- 62% said generative AI could ultimately drive innovation in the workplace and help create more products and services.
- With the introduction of generative AI, 47% expect less job security, and 41% are concerned about reducing overall development opportunities.
- Sixty-six percent said deploying generative AI would require both hiring new talent and training existing talent.
- 66% feel they need to hire and train employees to introduce generative AI into their business.
- 76% believe IT and software jobs will be positively impacted by widespread adoption of generative AI.
Generative AI and job creation
Three-quarters (76%) of US executives believe IT and software jobs will be positively impacted by the widespread adoption of generative AI. As a result, the top three positively impacted occupations in the IT/Technology sector are IT and software occupations, creative occupations, and customer service occupations. Within the non-IT sector, IT and software jobs, creative jobs, and financial jobs make up the top three.
The survey results show that managers such as data entry and recordkeeping are expected to face the most negative impacts across all sectors and functions, with 64% of respondents saying they will be impacted by the large-scale adoption of generative AI. I believe that this responsibility will be passed on.
20% of respondents overall believe generative AI will have a positive impact on manufacturing jobs, compared to 24% of respondents (33% from both consumer and retail and industrial manufacturing) and above) believe that the introduction will have a negative impact on these jobs.
“Generative AI presents an amazing opportunity for organizations to engage their employees in new ways,” said Lyon. “There are also opportunities to build data literacy with existing employees, demonstrate how AI can enhance existing jobs, and create new career paths. By doing so, organizations can increase employee engagement and connection.”
We need a clear talent strategy now
66% of U.S. executives feel they need to hire and train employees to introduce generative AI into their business, but say their employees are adept at implementing generative AI Only 12% of respondents are currently thinking about it. His quarter of U.S. executives do not have a clear HR strategy for integrating their workforce with generative AI capabilities, and almost a third of respondents I feel that I will experience a backlash from my employees.
“The introduction of generative AI to organizations’ businesses, customers and employees is still in its early stages,” commented Lyon. “Organizations that win the talent market consider their talent strategies and ask questions such as: Are we creating a compelling value proposition for the technology talent needed to mature AI practices? will recognize and reward the responsible use of generative AI? Are you thinking differently about work itself?
“If organizations leverage AI responsibly in the workplace, combined with recent research showing higher levels of productivity in the four-day work week, it will make a compelling proposition for employees. can have a positive impact on revenue and bottom line.”
Want to learn more? Check out the full KPMG Generative AI Survey.
