Quanton has signed a Reseller and Partner Agreement with DRUID, an AI-driven conversational business application platform provider, becoming a Gold Partner in New Zealand and reselling products in Australia.
Conversational business applications span internal tools and back-office applications, enabling employees and customers to use natural language to better mine information quickly and efficiently.
Quanton says the technology applies to organizations in all industries, from midmarket to large enterprises.
While conversational AI has come to the fore in recent months, largely thanks to the popularity of ChatGPT in the consumer market, DRUID provides a platform that enables organizations to deploy conversational business applications. , enabling text- and voice-based interactions to improve user experience, reduce churn, and increase revenue.
A technology that can improve the user experience for both customers and employees by providing a conversational user experience (UX) layer to any enterprise system, said Garry, managing director and founder of Quanton. Mr Green said.
Ruby Pulvirenti, DRUID’s vice president of Australia and New Zealand, said:
“DRUID Intelligent Virtual Assistant enables fast, personalized, omnichannel and highly automated interactions across multiple languages through open integration with existing enterprise systems and RPA technology.”
DRUID is the leader in conversational AI technology for enterprise productivity. One of the 2021 Deloitte Technology Fast 50, he closed out 2022 with US$15 million in Series A funding last year and 250% growth in ARR (Annual Recurring Revenue).
“Quanton is a well-known and reputable partner in the automation space and we wanted to work with them,” says Pulvirenti.
“One of DRUID’s avenues is to partner with strong local automation providers to redefine customer interactions and streamline operations to achieve unprecedented efficiency and growth, thereby transforming enterprise ecosystems. to reshape.
Green agrees, saying, “Partnering with DRUID adds depth to the solutions we already offer and amplifies the benefits companies get.
“DRUID has integration points into a variety of technologies, including UI Pass, ChatGPT, and other automation and enterprise technologies.
“This is about infusing more AI and intelligence into bots and products already in the market to enhance and automate processes. It’s a step.”
But Green has a hard time pointing out that the technology will augment rather than replace staff.
“Conversational AI enables more valuable self-service for customers, enabling self-service instead of calling the contact center, freeing up contact center staff to handle more complex issues, reducing customer wait times. It saves time,” says Green.
By providing true intelligence at the customer’s front end, Green added, the technology could significantly improve the customer experience and reduce long-standing controversial call center queues. I’m here.
“Quanton is already in talks with several companies in New Zealand and Australia who are keen to use the technology,” says Green.
“These early discussions show the potential for Druid to streamline business processes in use cases that extend beyond the customer.
“Our customers are interested in quickly and easily implementing conversational AI and using it in their backend processes.”
According to Green, the technology applies to organizations in all industries, from midmarket to large enterprises.
“It’s democratizing technology. You can see it in every area where anyone with a back office, staff, customers, or suppliers can benefit.
“Chatbots are the past, conversational AI is the future.”
