LONDON, April 30, 2026 (GLOBE NEWSWIRE) — eGain Corporation (NASDAQ: EGAN), a leader in AI-powered knowledge management for enterprise customer service, today announced that it has been named a finalist in two categories at the National AI Awards 2026. The best AI platform and infrastructure and AI in marketing and customer experience. Winners will be announced online on June 9th, with a celebration held at AI Summit London on June 10th.
The National AI Awards recognize individuals, teams and organizations across the UK who are driving meaningful advances in artificial intelligence, from innovation, leadership and real-world applications. Being named a finalist places eGain among a select group of organizations recognized for delivering AI in live environments, where performance, accountability, and measurable outcomes are subject to increased scrutiny.
eGain’s nomination for Best AI Platform and Infrastructure recognized Composer, eGain’s agent AI tool, which provides developers with an API, SDK, and MCP server to quickly build knowledge-powered applications and configure agent workflows across the enterprise. The nomination for AI in Marketing and Customer Experience recognizes the work done in partnership with BT, where eGain’s platform powers GPT-based answers across multiple business units serving tens of millions of customers in the UK, while maintaining compliant guided pathways as required by regulation.
Ash Roy, CEO of eGain, said:
“Being recognized in two categories at the National AI Awards reflects what our customers are achieving with trusted AI-powered knowledge at the core of their operations. BT’s nomination in particular proves what is possible when AI is thoughtfully deployed, with governance built in from the start. We look forward to demonstrating both at Solve 26 London next week.”
Fergus Bruce, CEO of the National AI Awards, said:
“eGain receives National AI Awards We are delighted to have been selected as a 2026 finalist. The shortlist of finalists reflects the strength of the work being done across the UK to move AI from aspirational to practical impact. This year’s finalists demonstrate an incredibly high standard of innovation, leadership and execution, and we look forward to announcing the winners and celebrating the achievements of the entire industry.” In June. ”
eGain will be showcasing Composer and its AI Knowledge Hub at Solve 26 London on May 6-7 at Sofitel London Heathrow. Stacy Young, Head of Knowledge Management at BT, will be speaking on day one and will share how BT is balancing the speed of AI and compliance across its customer service operations. Participation is free. Seating is limited. Register at egain.com/egain-solve-26-london.
For more information, visit thenationalaiawards.com.
About e-gain:
eGain (NASDAQ: EGAN) is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siled content, automate trusted knowledge workflows, and realize measurable AI-ROI through proven frameworks and methodologies. Global 2000 companies across industries rely on eGain to transform customer service, increase employee productivity, reduce costs, and accelerate AI adoption. For more information, please visit www.eGain.com.
Contact: press@egain.com
About the National AI Awards:
The National AI Awards celebrate the excellence and innovation of those working in artificial intelligence. The award was established to spotlight remarkable advances in AI and recognizes individuals and organizations advancing AI technologies across the private and public sectors. For more information, visit thenationalaiawards.com.
