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The white paper outlines e& UAE's strategic efforts in transforming telecommunications with AI.
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This in-depth paper provides a unique behind-the-scenes look at e& UAE's AI and data-driven vision.
Abu Dhabi, United Arab Emirates, April 26, 2024 (Globe Newswire): e& UAE has launched a new whitepaper that provides a blueprint for navigating the future of telecommunications using artificial intelligence (AI). Titled “Unleashing the power of AI: How e& UAE is shaping the future of AI in telecoms and beyond,'' the book aims to become an AI-driven organization and to significantly influence the country's digital future. Explore e& UAE's journey to contribute. This whitepaper explores the strategic integration of over 400 AI use cases and 160 machine learning (ML) models across e& UAE operations.
Dena Almansouri, e& Group Chief AI and Data Officer, said: “This white paper demonstrates the thoughtful approach, guiding principles and impressive results of AI within e&UAE over many years. Regardless of the purpose for which AI is deployed, the significant impact it will have on telecommunications and beyond cannot be overstated.”
This comprehensive document provides an in-depth overview of how AI will usher in a new era in which carriers such as e&UAE move beyond their traditional role as connectivity providers to become architects of complete digital experiences. is explained. This is a unique behind-the-scenes look at e& UAE's proactive AI and data-driven implementation, including key enablers, use cases, and ethics. It also provides practical guidance and best practices for companies starting their AI journey.
Khalid Murshed, Chief Technology and Information Officer at e& UAE, said: “We are well aware of the benefits that AI can bring to telcos, and in our white paper we have gone to great lengths to show how AI can be leveraged to deliver more sustainable and efficient services. and innovative operations.”
AI is in action
As of 2024, e& UAE has accelerated the adoption of AI to drive sustainability in resource allocation and energy efficiency and developed AI processes for network optimization.
The company's strategic AI implementation has provided the carrier with insights to identify areas for improvement and significantly reduced operational costs. The company has successfully implemented his RPA solution across departments by creating a dedicated Robotic Process Automation (RPA) team and establishing a Robotics Center of Excellence (CoE) to streamline tasks and Reduced work.
e& UAE also leveraged AI to revamp its sales and marketing approach. Whether it's launching the world's first AI-powered communications store or rolling out AI-driven recommendations, e& UAE ensures every customer enjoys a seamless, personalized experience.
The telco deployed over 160 machine learning models across various functions to address challenges such as fraud. By seamlessly integrating AI and ML solutions into its customer value management (CVM) model and adopting innovations such as facial recognition, voice biometrics, and optical character recognition (OCR), e& UAE improves customer convenience and protection. has been secured.
e&'s AI and ML applications extend far beyond the telecom business and permeate all business pillars, including our enterprise division, which provides AI-as-a-service solutions.
The company has also implemented pioneering programs to upskill its workforce, launching initiatives such as an AI graduate program in 2021 to promote a holistic approach to AI advancements and ensure employees are ready for the digital future. We emphasize our commitment to ensuring that you have the skills you need.
Responsible AI transformation
e& UAE's whitepaper showcases the company's commitment to responsible AI adoption and supports the UAE's visionary goal of becoming a global AI leader by 2031.
e& UAE prioritizes ethical AI adoption, focuses on fairness and transparency, and takes responsible initiatives to mitigate potential risks and ensure the Group's position as a trusted leader in the AI revolution. practices have been implemented.
“While this white paper marks a pivotal chapter in our AI journey to date, it is paramount that we continue to build and deploy AI responsibly as we navigate an ever-evolving digital landscape. ” said Al-Mansouri.
Download the complete white paper and Unleashing the power of AI: How e& UAE is shaping the future of AI in telecoms and beyond
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