
Despite AI being touted as a human replacement, most small business owners and employees surveyed by Cox Business see technology as a tool to strengthen and grow their teams.
Cox Business surveyed small business owners and employees to better understand the usage and sentiment of AI in the workplace.
52% of small business owners say AI will allow them to increase or retain employees, and 65% of small business employees say the same.
Improving customer experience
Both small business owners and employees have a good understanding of what AI is and feel comfortable using the tools within their organizations.
· 85% of owners are somewhat or very familiar with using AI tools in their business.
· 75% of employees are somewhat or very familiar with using AI tools in their business.
53% of small business owners report that AI has had a positive impact on customer experience in 2023, and they plan to use AI to support customer experience in a variety of ways this year.
· 36%: Recommending products/services for online orders
· 35%: Online order
· 35%: Live chatbot on your website
· 33%: Customer service calls
Benefits for growing businesses
One-third of small business owners invested in AI in their companies last year, and 53% plan to invest more in AI in 2024.
This data clearly shows that small and medium-sized businesses are adopting AI,” said Mark Greatorex, president of Cox Communications. “By leveraging AI to increase productivity and improve the customer experience, entrepreneurs can take their businesses to the next level and succeed. With RapidScale’s generative AI practices, you can see the benefits faster. It has become easier to achieve.”
help wanted
Today, 75% of small business owners say they are responsible for implementing and operating AI in their company. And even though more owners and employees say they haven't felt much of an impact from the IT talent shortage in the last year, 42% of owners who have felt an impact have experienced a decrease in revenue. Masu. His 43% of affected employees experienced:
· 43% added job responsibilities.
· 40% increase in stress at work
· 38% long working hours.
“For small businesses with limited technology resources, building AI models specific to their business can be intimidating,” said Jeff Breaux, executive vice president of Cox Business. .
“However, RapidScale engineers can make Generative AI more accessible and guide companies to the right implementation to improve a variety of use cases. From building optimal data resources to training machine learning models. “Generative AI will become a reality for a wide range of companies seeking powerful new growth engines.”
About Cox Business
Cox Business, the commercial division of Cox Communications, provides approximately 370,000 businesses nationwide with a broad commercial solutions portfolio that includes advanced managed IT, cloud and fiber-based networking solutions that support connected environments, unique hospitality experiences, and diverse applications. We offer
For more information, please visit www.coxbusiness.com.
About rapid scale
Whether you're updating a legacy IT system or releasing an app that reaches millions of users, RapidScale helps you power your business and power your IT with a complete set of private and public cloud solutions. Simplify and unleash innovation.
From Infrastructure as a Service to AI, RapidScale offers the industry's best portfolio of managed services, backed by a deep bench of certified experts with over 400 certifications.
RapidScale has helped hundreds of customers migrate to AWS and Azure and has helped over 2,000 customers remove complexity and management from their IT. RapidScale makes technology its most important competitive advantage.
For more information, see http://www.rapidscale.net.
About Cox Small Business 2024 AI in the Workplace Survey
Cox Business commissioned a blind survey of 502 U.S.-based small business owners and 511 U.S.-based small business employees to understand their understanding and use of AI in the workplace. The survey, conducted in March 2024, revealed current and future investments in AI in small and medium-sized businesses and their thoughts on how AI could impact employment.
For more important discoveries, visit: www.CoxBLUE.com/SmallBizSurvey.