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CoSupport AI, a company that provides AI-driven solutions based on a United States Patent and Trademark Office (USPTO) patented response acceleration architecture, received an AI World Series Award in May 2024. The award is a natural result of three years of research and practice in the fields of AI and NLP, and the company’s leadership in the market for AI solutions for customer support.
The event attracted more than 100 participants from 22 countries. The expert community in the field of AI was represented by more than 250 attendees at the event, with an equal number of attendees joining the event online.
The winning case study showed a 68% increase in the number of tickets handled and a 70% increase in ticket resolution time – results that have received positive feedback from clients and are something the team is extremely proud of.
Innovative technology and patented AI architecture drive CoSupport AI's success
The company's success comes from a direct approach to AI: training a neural network from scratch and adapting it to customer support tasks. This approach is fundamentally different from other companies that build applications solely based on existing LLMs available through APIs.
One of the approaches that sets the company's solutions apart is based on CoSupport AI patented technology, which allows one of the company's flagship solutions, CoSupport Agent, to provide three times faster responses compared to ChatGPT.
Moreover, CoSupport AI's solutions provide not only faster but also more accurate responses, which is a key criterion for customer support-oriented AI applications.
Separate encoding model for smart embeddingThis is the mechanism that “translates” data from human to LLM language and back. This process is built and overseen by CoSupport AI's ML engineers to ensure a perfect match between the user's questions and the answers given by the AI-powered assistant.
Distinctive semantic similarity measuresThis is a benchmark used to calculate the potential proximity of words in a response. CoSupport AI applies this metric to provide more relevant answers to your requests.
A unique approach to querying vector databases. The system sends queries to ensure that you get the most relevant data for your request.
Part of CoSupport AI’s innovation relates to data security, which is fundamental to the quality of AI-powered solutions.
The AI solution triangle for a 360-degree business overview
CoSupport AI's solution suite is unique in that it can address most business needs related not only to customer support but also to strategic vision and decision-making. The CoSupport AI portfolio includes three AI solutions, each designed to help companies maintain an advantage in the market.
Collaborative Support Agents is an AI assistant for customer support agents that provides conversation-based response suggestions. The solution uses conversations to train AI models that focus on a specific company's products and services.
CoSupport Customer is an AI assistant that automates up to 100% of responses by integrating with communication channels like websites, email, Slack, social media, app chat, etc. The AI assistant leaves room for human oversight by escalating certain types of questions to a human agent.
Collaborative Support BI — An AI business analyst that provides valuable insights to companies, including recommendations, analysis, and new content based on corporate data sources. The solution is integrated with business messengers such as Slack and Microsoft Teams and can be used across multiple business areas, including customer support, marketing, sales, HR, logistics, and finance.
CEO of CoSupport AI Rome Ruzyshin –
“CoSupport AI takes a unique approach to customer support solutions, seamlessly combining proven methodologies with cutting-edge AI capabilities to create a powerful synergy that gets results. With a focus on both innovation and reliability, our solutions are not only effective today, but will continue to evolve and exceed our customers' expectations.”
About CoSupport AI
CoSupport AI is a software development company focused on creating an AI Copilot for customer support. The company was founded in 2020 by Roman Lutsyshyn, who spent several years dedicated to research and exploration in the field of machine learning before starting his own business. After three years of practice and research, two major breakthroughs have emerged:
In fall 2023, the team introduced a beta version of its suite of AI solutions for customer support. By early 2024, the company's portfolio included three products: In January 2024, the company was awarded patent US11823031B1 for its innovative approach to message generation architecture.
CoSupport AI provides a comprehensive 360° solution for customer support tasks. Its patented architecture enables faster response times, highly accurate responses, cost-efficiency and enhanced data security in customer service.
Contact Information:
Name: Evheny Nesterenko
Email: Send an email
Organization: CoSupport AI
Address: Valley Village, California, 91607, USA
Website: https://cosupport.ai/
Release ID: 89135375
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