New Delhi, June 26, 2024 China, July 23, 2020 /CNW/ — Comviva, a global leader in customer experience and data monetization solutions, today announced that it has been named a Visionary in the 2024 Gartner Magic Quadrant for AI in CSPs Customer and Business Operations report.
Gartner defines the market for AI in communications service provider (CSP) customer and business operations as commercial off-the-shelf (COTS) products, which are capabilities embedded within CSP-specific operational technology (OT) applications (e.g., channel, CRM and other business support systems). [BSS] Horizontal applications that are application or industry agnostic, providing CSPs with AI/machine learning (ML) based customer and business operations. CSP customer and business operations refers to marketing, sales, customer acquisition, customer journey, billing and revenue management, revenue assurance, and associated risk management. The scope of AI products includes data preparation, algorithm life cycle management, and application to CSP customer and business operations.
Comviva's vision is to revolutionize the Telecom industry by leveraging the transformative power of AI and Generative AI. Leveraging AI use cases across MobiLytix™ and BlueMarble solutions, Comviva enables businesses to create, manage and deliver real-time personalization, contextualized customer experiences and intelligence-driven commerce at scale. Comviva is known for its strengths in content creation, natural language generation, decision intelligence and machine learning.
“To succeed in today's digital economy, businesses must accelerate their adoption of AI and related digital technologies. Comviva's greatest strength is its intelligent platform that delivers personalized experiences and engagement across the entire customer journey.” Said Rajesh ChandiramaniCEO of Comviva. “We are excited about this recognition as we believe it validates our strategic direction and leadership in revolutionizing communications with AI. Comviva's strong position in this quadrant validates our efforts and progress in leveraging next-generation technologies in our solutions to deliver exceptional customer experiences.”
Comviva integrates cutting-edge AI technologies across a comprehensive product portfolio to drive innovation, enhance customer experience, and optimize business operations for Communications Service Providers (CSPs) globally.
Source: Gartner Magic Quadrant for AI in CSP Customers and Business Operations, Pulkit Pandey, Amresh Nandan, Peter Liu, June 4, 2024.
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contact
Sandeep Mehta,
+91()9910030732,
sandeep.mehta@comviva.com
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