Clutch, the leading global marketplace for B2B service providers, has released the results of a survey of over 500 US small business leaders, highlighting their sentiments about artificial intelligence and how it will affect small businesses in the coming years. I understand the impact.
The survey results highlight how small businesses feel about AI, how they use it in their business practices today, and how they can expect to integrate AI further in the future. Key findings from the study include:
Latest Insights: AiThority Interview with Xenoss CTO Vova Kyrychenko
- 82% of small business leaders believe generative AI will disrupt their business in the next five years.
- 84% of SMBs currently using AI tools plan to continue using AI tools in the future.
- Business leaders shared three emotions about the rise of generative AI: excitement, optimism, and motivation.
- In contrast, less than 10% of small business leaders said they were overwhelmed, frightened, or worried about generative AI technology.
- Small businesses expect AI to increase the need for outsourced services. Specifically, they look to outside experts for ways to incorporate AI in their business functions: Engineering (83%), Sales and Customer Experience (78%), and Marketing (77%). These technologies are embedded in ongoing business operations.
“Artificial intelligence is rapidly transforming the way businesses operate in many industries, and it is motivating to see the majority of small businesses excited about the future of AI.” Sonny Ganguly, CEO of Clutch. “Small businesses are already turning to their service providers to accommodate these new technologies, as evidenced by the 514% year-over-year growth of his Clutch AI services in Q1. increase.”
The survey found that the top benefit that small business leaders expect from AI is increased efficiency, with small business leaders believing that AI is best suited for developing chatbots, creating business presentations, and creating marketing materials. It also became clear that
Latest Insights: Interview with Luke Damian, Chief Growth Officer, AiThority Applause
“AI will be embedded in virtually every business process. It will help generate content (text, images, video, audio), intelligently automate repetitive tasks, predict outcomes, and personalize consumer experiences. , to inform decision-making.” Paul Lotzer, Founder and CEO of the Marketing Artificial Intelligence Institute. “Every business in every industry will be AI-enhanced or obsolete. But it won’t take decades. In most industries he’s about three to five years.”
Latest Insights: AiThority Interview with Qudo CEO and Founder Ahmad Al Khatib
[To share your insights with us, please write to sghosh@martechseries.com]
