The company says its goal is to help companies effectively select, deploy and use the technology they purchase to achieve their business goals. Cisco CX offers a suite of services, from planning and design to implementation and maintenance, to help customers optimize network infrastructure, security, collaboration, cloud, and data center operations.
“For too long, service delivery has been fragmented, with support and professional services delivered using different tools optimized for specific capabilities and lifecycle stages, resulting in a fragmented experience for customers, partners, and Cisco teams, where they spend more time on data collection and tool maintenance than on high-value analysis,” said Bhaskar Jayakrishnan, senior vice president of engineering, Cisco CX Group. writes in a blog about this new technology. “Historically, the handoff between these stages has been inefficient. Designs are interpreted by humans and translated into code. Operational data is manually analyzed to inform optimizations. This process is time-consuming, error-prone, and loses important context at every stage.”
“Cisco IQ has moved away from this tool-centric model. intelligente-centric ones. It is a multi-persona system, serving customers, partners, and our own service team through an API-first architecture. Our goal is to transform decades of institutional knowledge into living, adaptive systems that make infrastructure smarter, more resilient, and more secure,” Jayakrishnan wrote.
